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Besides the quick responses to claim review the customer service chat is extremely helpful and convenient.
Besides the quick responses to claim review, the customer service chat is extremely helpful and convenient.
Insurer: Trupanion
By:
Customer care representatives are friendly and quick to respond.
Customer care representatives are friendly and quick to respond. I have talked to them several times via chat and phone, they were really helpful.
Insurer: Trupanion
By:
I have not needed to use my pet insurance yet but my interactions with the customer service gives me confidence in my choice of them for my pets emergency needs.
I have not needed to use my pet insurance yet, but my interactions with the customer service gives me confidence in my choice of them for my pets emergency needs.
Insurer: Trupanion
By:
SOO Thankful for Trupanion
Our dog was experiencing persistent coughing and we decided to take him to the Emergency clinic in the middle of the night. When we got our unfortunate diagnosis of DCM a few hours later after running multiple tests, our invoice was sent through and pre-approved within minutes. I cannot be more grateful for Trupanion during this stressful and emotional time. When we were able to pick our boy up, the claim was approved within 10 minutes. We saved thousands of dollars by being a Trupanion member and I am so glad I made the decision to sign up when I did years ago.
Insurer: Trupanion Canada
By: Chelsey W
Months of foot dragging to credit claim toward deductible
My puppy was seen by a canine dentist for a misaligned canine tooth 2-1/2 months ago. I submitted a claim, which has not been credited toward our deductible. A follow up for a second opinion with a better qualified vet 2 months ago also still on hold. In the mean time, in lieu of surgery, using an inexpensive device and with the approval of the second dentist, I was able to encourage his canine tooth into the correct position, saving us and Embrace money. I have given Embrace every single thing they've asked for as far as medical records are concerned. I have provided information for the out of state vet that did his well puppy check where he was deemed healthy with no medical issues. Had he come from a shelter or "rescue", instead of a responsible breeder, he would have no medical records to check, so I guess Embrace is penalizing me for owning a well bred dog from a responsible breeder. I received yet another email stating that the claim is on hold for want of medical records, that I know have already been provided to Embrace. Because we have a high deductible Embrace isn't even paying any money on this claim, merely crediting a portion of the bill toward our annual deductible. Embrace seems to be making no effort to resolve this claim without me calling them every few weeks to inquire why it hasn't yet been resolved. Embrace used to be a wonderful company. They've obviously changed. Edited to add: I have already provided ALL of my puppy's medical records to Embrace. Their request that I do so again, is just another example of their continued foot dragging. No employee that I have talked to has been happy to research anything to get this claim credited. It's all on me, as an owner, to call Embrace repeatedly and hope I get an employee willing to actually address this specific issue. When Embrace got records that did not answer their questions, they did nothing except send me yet another non-specific email refusing to credit my claim toward my puppy's deductible. Edited to add: Just received yet another foot dragging email from Embrace that concluded with the following. "This process can take up to 30 business days once we've collected all necessary medical records, and it is likely you will not receive any updates during this time." and "Feel free to contact us if our requested time frame has been exceeded." This says everything you need to know about Embrace - we're gonna drag our feet and it's on the customer to keep following up as we do. Zero-star service.
Insurer: Embrace
By: Rebecca Barocas
Great Customer Service for Pet Insurance
Alice explained every detail of the insurance, what was covered and not covered. Different kinds of plans. She was very professional. She has great customer skills.
Insurer: Prudent Pet
By: Guthie
So far I’m Glad !
I wanted an affordable coverage for my new puppy ! A+
Insurer: Pets Best
By: Bruce
They have the affordable insurance.
They have the affordable insurance.
Insurer: Pets Best
By: Rech
Brownie Claims
My kitty had to have a follow up visit this year and then we had an emergency visit. Thankfully, my Brownie is ok and healthy again. I was able to easily glide through the claims process. All the agents at Embrace I spoke with were friendly and knowledgeable. I am super happy about the return! Get your pet covered. They are more than worth it!!
Insurer: Embrace
By: Gina Smith
Kathy was unbelievable to work with
Kathy was unbelievable to work with. I was very nervous about my dog and everything that was going on. She assumed me that everything was going to be alright and took care of all the heavy lifting. I couldn't be happier.
Insurer: Trupanion
By: Ryan Hunt