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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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It is impossible to reach anybody
It is impossible to reach anybody on the phone for any reason whatsoever. This is not useful. Whether they are any good as an insurance company or not, which I don't think they are, they at least have to pick up the freaking phone. They give you these long long long long long speeches when you press an option as if you're a flaming idiot who doesn't know how to read an explanation of Benefits and they're obviously trying to prevent you from reaching a human being and I never found out how to reach a human being. I just kept pressing zero forever until somehow it turned into hold music. Then I was on hold for about 20 minutes and I said never mind and I gave up because I don't have this kind of time. I really think these guys suck personally
Insurer: Embrace
By: EOWYN
Excellent Customer Service!
Huge thank you to Sally Leonard. Her kindness, expertise, and follow through is to be commended. We have pet insurance for peace of mind because we love our pets, it's good to know there are wonderful people behind the insurance we buy. Sally did not give up and stayed in contact until we successfully resolved all issues. Thank you!
Insurer: Fetch
By: Brian C.
Insurance premium went up 86% in 1 yr.
The insurance premium went up 86% in one year. That is simply an atrocity.
Insurer: Pets Best
By: Denise
No waiting period for wellness check
We adopted Sofia, our chihuahua in late May. Her first vet visit was in July. I was still searching for pet insurance and saw a brochure at the vet’s office when we went in for her appointment. I applied the next day and found out that I could include her wellness check as a claim. I received my reimbursement about a week later. So far, so good.
Insurer: Pumpkin
By: Tina O’Ryan
Amazing pricing and so easy to complete.
Amazing pricing and so easy to complete.
Insurer: Nationwide
By: Elliot Diamond
Very helpful agent who was able to…
Very helpful agent who was able to answer my questions and explain the process and policies clearly
Insurer: Nationwide
By: customer
Rebecca was awesome very knowledgeable
Rebecca was awesome very knowledgeable, she was very patient. answer all my question and explain every detail ,I have a very good feeling about this prudent pet insurance my dog cookie is in good hands. Thank you so much Rebecca
Insurer: Prudent Pet
By: Amanda LEUNG
Healthy Paws is the Best
So thankful for Healthy Paws pet insurance! My dog needed emergency surgery for a collapsed lung. The insurance covered 90%, and we were reimbursed in less than a month. Truly amazing company, and the claims department was great! If anyone needs pet insurance, this is the one to get! Thank you, thank you!
Insurer: Healthy Paws
By: Christine Carpenter
They have always been helpful and reply…
They have always been helpful and reply promptly
Insurer: MetLife
By: Tim Jones