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First claim was easy
First claim was easy, her first set of shots. This one which was for a $550.00 emergency service has yet to be resolved since 6/14. Horrible customer service by a gentleman I spoke with when I called. Listening should be a key component of service not arguing. This procedure was performed by an emergency clinic but they are still asking for records from the primary. All paperwork has been submitted numerous times diagnosis with detailed info, what procedure was performed and invoice, but still no resolution. A waste of time and energy for $45.00. I never write bad reviews but will end up cancelling my policy. Really disappointed. This claim has lasted longer than a month.
Insurer: Embrace
By: Familia Gallegos
Spot Insurance is Spot on.
It was so easy to file the claim and it got approved within a few days. So glad I signed up for my Copper.
Insurer: Spot
By: Ellen Peck
Confusing website and overpriced insurance
Save yourself the trouble and don't sign up for this. This was pushed on us at the SPCA. They convinced us it would be a good idea for a new pet. Our premium is around $24 but we were charged $39 and I'm not sure why. The website offers no information on the details of the payment. It also offers no information about how to cancel your coverage. The "AI" help might as well be help files because you can't ask a question, you just follow canned prompts which do not cover everything. They state that our yearly expense is around $214. Not sure what kind of math they are doing, but $24 x 12 is $288. Add the fact that the deductible is $400 and it only pays 80% after that, and the chances that this will save us money are slim at best. I don't know that all pet insurance is a waste of money but this one certainly is
Insurer: Fetch
By: Deb Soderland
Good insurance company
They are very efficient in handling claims. When I asked for an appeal it was done quickly. My only complaint is the rates keep going up every year…now it’s almost as expensive as my insurance!
Insurer: Pets Best
By: R. Silberman
Don't get stuck with this insurance…
Don't get stuck with this insurance like I did. If you're going to get insurance for your pet, make sure that your annual max is unlimited, all the veterinarian services only get more expensive every year and there is no way you can change your annual limits or change your insurance company without changing the plan, and that means that anything your pet is seen before will be considered preexisting, even if you think it won't, insurance will find a way to not cover the claim. Pets Best always takes a long time to resolve a claim and they often don't want to cover it because it's pre-existing or something else. Also, they increase the premiums often and there is no way you can also increase your annual limit, you end up paying more for insurance every year and they'll cover less of the expenses.
Insurer: Pets Best
By: Celina Lozano
So easy to file a claim
So easy to file a claim. Fast process, getting the money from them.
Insurer: Trupanion
By: Michele
Simple and quick way to submit a claim
Simple and quick way to submit a claim
Insurer: Embrace
By: Ulisses Torres
I was pleased with the quick turnaround…
I was pleased with the quick turnaround processing my claim
Insurer: Fetch
By: Linda
Amanda is 5+ star customer service
Amanda is 5+ star customer service. She helped so much in helping me make the right decision for my 2 puppies. Her patience, knowledge and the way she explained the insurance was AMAZING. I feel extremely confident that I made the best decision to go with Fetch. Thank you again Amanda. Sincerely, Nicole , Louie and Lenny :)))
Insurer: Fetch
By: Nicole Demartini
very supportive and kind people
very supportive and kind people
Insurer: Pumpkin
By: AM from MT