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I wouldn’t recommend this pet insurance to no one
Insurance didn’t really cover anything!
Insurer: Pets Best
By: Pamela
My claim was handled very quickly
My claim was handled very quickly. Money was deposited directly into my bank account in less than 2 weeks. I was very impressed with the quick response.
Insurer: Pets Best
By: cheryl
We're new to Pumpkin
We're new to Pumpkin. Submitted claims for 'puppy care' and all went smooth and quick. I reviewed many companies and happy I settled with Pumpkin!
Insurer: Pumpkin
By: Patti
Reimbursement
The process to submit for reimbursement was very easy. However, the length of time to receive the direct deposit reimbursement seems very lengthy.
Insurer: Pets Best
By: Karen Nardone-Lemons
Great customer service.
Great customer service.
Insurer: Pets Best
By: Mr. JOSEPH FOSSA LOFTGREN
These charlatans kept me and my…
These charlatans kept me and my fourteen-year-old dog hanging for two months waiting on our claims, which were small vet bills and prescriptions, and then denied us due to "pre-existing conditions." I canceled today and I want my money back. It should not be legal to rip people off like this.
Insurer: Pets Best
By: Displeased Customer
Slow reimbursement
Covered most of my claim. Took 40 plus days to process though. Do not get this service if you need your money back quickly. My claim was very straightforward and could have been processed in minutes if they wanted to.
Insurer: Pets Best
By: Nate Wesley
Have tried to cancel twice un able to…
Have tried to cancel twice, unable to get a response *Update- once review was posted, Jennifer Tapia called and emailed me. She was professional and courteous in helping to resolve my issue and is escalating the fact that the "Contact Us' form was not getting distributed to the appropriate channels.
Insurer: Prudent Pet
By: M Madrid
Slow to process, slow to pay, don't investigate fully.
They denied my first claim out of hand, without paying attention to what the claim is actually for - which is a completely new condition, contrary to the preexisting condition they assumed the claim was for. I'm now filing an appeal for this claim. They took 6 weeks to pay on a Wellness claim for a $30 medication, after initially being unable to locate where the payment had gone to. Super slow in processing and paying out Wellness medication claims, despite advertising on their site that they "strive to make their claims process fast and easy" and you will "get cash back, fast". The 8 stars are for the very nice and helpful customer service people on the phone - at least they've got THAT going for them. I'm shopping around for another company right now. I wouldn't recommend them.
Insurer: Pets Best
By: Vickey
Will claim to reach out to your vet for records (and don't) and then deny your claim
Pets Best has denied multiple claims of mine with a note that says they reached out to my vet "numerous times" and could not get the information they needed. After a quick call with my vet, I learned that they did not have a record of Pets Best ever reaching out and they immediately sent the info I needed for my claims. At this point, customer service has told me that they will reopen my claims, but I haven't heard anything for weeks. They seem to look for any excuse to deny a claim for covered issues. I highly recommend that you look elsewhere.
Insurer: Pets Best
By: John