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I have been a Healthy Paws customer for several years. I adopted another dog, and added her to our plan in early December. I admit, I was shopping around, but in the end I stayed with Healthy Paws because it seemed like the best policy for our two Havanese dogs. Well, I certainly chose well. Only weeks after adding our Pippa, I noticed she had some red in her right eye. I only noticed it because my husband went to pet her and she gave him the "whale eye". Thinking she had scratched her eye, I watched it for a day or two, but it just kept nagging at me. So, off to the vet, crazy dog momma. I expected the vet to say she had a scratch, or even pink eye, but no, instead I hear "very concerned". And then a visit with the eye vet the next day and my heart is broken. Within 48 hours, our baby's eye was removed due to a tumor in her eye. I am still reeling from the shock of it, but here is where Healthy Paws comes in to this story. They were nothing short of fantastic. After filing my claim, I heard from them almost immediately They needed Pippa's prior records, that was on a Thursday. I got the records from the vet on Saturday, then emailed them that Monday. Within hours, or even less, I had notification of their claim review and what they were covering, less of course the expected deductible. I only had to speak to a representative once as I had a question on how to file a claim and the rep was kind and sympathetic. I am totally blown away by the customer service of this company, and their quick responses, including a thank you from them responding to MY thank you email to their claims department. This is an insurance company with a heart, and boy is it evident in their customer service.. Thank you Healthy Paws!

I have been a Healthy Paws customer for several years. I adopted another dog, and added her to our plan in December. I admit, I was shopping around, but in the end I stayed with Healthy Paws because it seemed like the best policy for our two Havanese dogs. Well, I certainly chose well. Only weeks after adding our Pippa, she had some red in her eye. I only noticed it because my husband went to pet her and she gave him the "whale eye". Thinking she had scratched her eye, I watched it for a day or two, but it just kept nagging at me. So, off to the vet, crazy dog momma. I expected the vet to say she had a scratch, or even pink eye, but no, instead I hear "very concerned". And then a visit with the eye vet, and my heart is broken. Within 48 hours, our baby's eye was removed due to a tumor in her eye. I am still reeling from the shock of it, but here is where Healthy Paws comes in to this story. They were nothing short of fantastic. After filing my claim, I heard from them within several hours. They needed Pippa's prior records, that was on a Thursday. I got the records from the vet on Saturday, then emailed them that Monday. Within hours, or even less, I had notification of their claim review and what they were covering, less the expected deductible. I only had to speak to a representative once as I had a question on filling out the claim and the rep was kind and sympathetic. I am totally blown away by the customer service of this company, and their responses, including a thank you from them responding to MY thank you email to their claims department. This is an insurance company with a heart, and boy is it evident in their customer service.. Thank you Healthy Paws!

Recently, our 6 year old boy was diagnosed with hip dysplasia and we were absolutely SHOCKED. We started noticing a "bunny hop" and some hesitation when playing ball so we decided to go for XRAYS. Our local vet had "never seen anything like it" and said it was so bad he wasn't sure if anything could be done. You can imagine the sheer panic. We moved forward with an appointment to get a second opinion and to our relief, the second opinion vet believes he can be fixed. We have an appointment with a surgeon to confirm and to also schedule what we believe to be a double rear total hip replacement. We submitted the claim for the first XRAY visit and were told by Embrace that all future specialist visits and anything related to this diagnosis would be covered. After being through so much already, it was such a relief that we can move forward with getting our boy the treatment and care he deserves. Thank you to the Embrace team for your support both now and in the future!

I love ASPCA in general, so, I figure if I am going to insure my pet, I am going to go with them. I have had no issues and always am happy with their services.

The turnaround for reimbursement is fantastic. They follow up with phone calls to check on my pet's condition. I have had this insurance for quite a few years and they have covered other claims prior to my current one. I have and will continue to recommend them to all my friends and family.

The Healthy Paws claims process was simple and swift. The process was straightforward and we were able to track the status of the claim using the iPhone app.We received our reimbursement check around one week from submitting the claim. 5/5 stars!

I can't say enough good things about my experience with Healthy Paws. They fully covered a very expensive surgery unbelievably quickly. Our ten month old border collie, Athena needed surgery on her knee. Being a very active border collie makes recovering major leg surgery very difficult. Having Healthy Paws insurance has really removed a great deal of the stress from Athena's parents so our energy can go towards the challenge of keeping Athena engaged without activity. I'm feeling very smart to have bought of insurance and even smarter for choosing Healthy Paws. There rapid response was amazing. When I called with a question they couldn't have been more concerned and helpful. I wish people insurance could be like this.

I bought this insurance thinking it would only cover catastrophic injuries/illness. I was pleasantly surprised when the customer service people corrected my misconception when I called to file. They were very kind and helpful...allowing me to receive much more money for my claim(s)than I expected! I highly recommend this company...and will use them again, if I get another pet.

My claim was processed the next day and I had my check within a week. It eased my mind knowing I had such a great insurance company for my dogs. I was able to just take a picture of the receipt and the claim for and email it off from my phone. Super easy.

My claim was processed the next day and I had my check within a week. It eased my mind knowing I had such a great insurance company for my dogs. I was able to just take a picture of the receipt and the claim for and email it off from my phone. Super easy.