Find and read reviews with confidence

We just recently signed up with Embrace, and so far we are pleasantly pleased! We signed up to have wellness rewards (which has no wait for well exams etc) and had our new puppy was seen a day later. We put in a claim the same day and heard back about our claim the next day and was processed (a check sent also!) not too much longer after that! So far we are thrilled with service and process! It was made so easy, which makes the process less painful!

Stay away from this company. We didn't even get to a point where we could use the insurance and we realized they are a scam and only care about money. We have 5 cats and decided to look into getting insurance for them. Things started off fine. The rate for all 5 was reasonable and it seemed like a great idea. Then the problems started. First off we have two 11 year old cats and we were told they needed recent blood work and urine analysis to be insured. We mentioned how getting urine from these two cats is impossible as we've been told by are vet they are too fat to get urine and they refuse to use a litter box that has beads in it. We told the rep this when setting the insurance up. She then said it's up to the underwriter and led us to believe we could still get insurance without the urinalysis if the blood work was good. So off to the vet for blood work and exam costing $480. Then after sending all our documents in we are told they won't cover those two cats without the urinalysis. Lovely so we spent money getting the blood work for nothing. But you know what? I understand it's a risk to them so I'm fine with them not covering. My problem is they charged us for two months of insurance for these two cats and refuse to credit us back. They rather keep my $80 and risk bad reviews and me telling everyone I know not to use them. Seems smart to me. The fact the won't even do a good faith credit for this tells me they will be impossible to deal with when we actually do need to put in a claim. Also be aware of what your Vet has written about your animal before dealing with this company. They will use anything written as a way to get out of covering your animal. My vet wrote that one cat may have throat polyps due to her breathing on one visit. The cat was never tested and doesn't have throat polyps she is just anxious at the vet. Petsecure used that statement to exclude covering any respiratory issues with that cat. Save your money folks. Giant Scam!

Other than getting my puppy, buying this insurance was my best decision recently! Pet owners may think that it is expensive but when you think about it the insurance is so well worth it! I love receiving my wellness check when I have put out the money up front! I strongly recommend embrace to all pet owners.

After my boxer Lily was diagnosed and died from Lymphoma, I decided to get insurance from then on for any pet I owned. I did a lot of research and ultimately decided on Embrace as it had good reviews and it offered the most options in types of plans. When we got our new puppy in November, I had her on the insurance before we even got her. With a puppy you don't imagine you will have any problems until they are older. 5 months in and our puppy was diagnosed with renal dysplasia, a genetic condition. Embrace has been great with processing all of our claims and answered any questions we had. I have already told my vet to recommend them to anyone looking for insurance. My Embrace plan is helping to keep our puppy happy and healthy for as long as possible. Thank you!

Our vet suggested Trupanion pet insurance on our fur babies first appointment. We looked into it, chose the level we wanted, and have Ben extremely happy ever since.

Our vet suggested Trupanion pet insurance on our fur babies first appointment. We looked into it, chose the level we wanted, and have Ben extremely happy ever since.

When I made the choice to transfer from the insurance provider from the Humane Society, it was not sufficiently disclosed that portability is not the same for pets as it is for humans. Many of the issues that my pet has are denied, which is a HUGE disappointment.

When you no not pay for the full amount I assume the charge is for the service is greater then allowed but I never know for sure if that is the reason.

I had contact with two representative. Once prior to my dog passing away to determine which procedures would be covered by my insurance coverage. And the second was the invoices that I needed to turn in for a claim as a result of his passing. Turning in invoices was exceptionally easy. All of your customer service representatives were very friendly and knowledgeable. I still have an insurance policy for my other dog and will totally recommend Pets Best to anyone that asks me about pet insurance. Thank you "

My dog Buddy required immediate care a few weekends ago. The hospital that we brought him to performed various tests and medication for pain which brought the total bill to more than $300.00. Other than the deductible, Pets Best covered everything. Great insurance to have. Thank you!!