219,498+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,498 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It was easy process to enroll
It was easy process to enroll. Give great details of what can be covered based on choices selected
Insurer: MetLife
By: Ericdan Jose
Things You Should Know…
Too long. Takes about 1 month to hear the standard email of “we’re sorry for the delay”. Then another 2 weeks-4 weeks to receive the EOB. I’ve had my plan for around 5 years and this has ALWAYS been the case. No matter the size of the claim, the timing, etc. No one actually looks at the claims either. Whatever you categorize it as, is what the computer will continue with. I accidentally put “Wellness” on a claim when it was clearly “Illness” if you read the claim, and the EOB still shows “Wellness”—still 6 weeks to return the claim mis-categorized. You cannot change it once you submit to fix it. The app is constantly broken. The website constantly asks you to confirm your identity despite using the same device, every time, even if you just logged in 5 min ago. They keep deceased pets on your profile so you get a constant reminder when you log in. If you sign up, do the least plan possible. I did the highest plan as it was a fine price when they were younger. Well, each year as they age, the price goes up exponentially. If you want to decrease it, you can never go back up, ever. It’s a trap almost which is awful as the older they get, the more you’d like the coverage, and even without claims, it’ll increase regardless due to age of your animal.
Insurer: Pets Best
By: Katie Carlsen
The site was clear
The site was clear, pricing options and detailed explanations
Insurer: MetLife
By: Cesar Salomon
Shelly and Duane were knowledgeable and…
Shelly and Duane were knowledgeable and did not oversell the insurance. They helped me save money.
Insurer: Nationwide
By: whitney bardwick
Very helpful!!
Rebecca the colony was very helpful and very professional! Thank you!
Insurer: Prudent Pet
By: christian
App made it easy to file
App made it easy to file. Good communication throughout.
Insurer: Fetch
By: anon
Did I not say enough with a nine score…
Did I not say enough with a nine score ! Would you like an 8-7-6 ?
Insurer: Fetch
By: Dennis
Be Proactive with Patience
Generally I like Pets Best. However, they take a long time to process claims. Easily 3-4 times as long as my friends company. But I have a better policy with more coverage and a better online experience. The automatic email communication is subpar. Several times the issue with a claim getting processed was a lack of medical records but Pets Best didn't tell me they weren't getting a response from my Vet. I had to call Pets Best to figure out what was going on over a month later. This could have easily been prevented if in the first delay email they just included WHY the claim was delayed. But again over all I am satisfied that Pets Best is the best option for me and my pupper right now.
Insurer: Pets Best
By: Jen