216,890+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,890 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Seemless and quick payment!
I received reimbursement for my claim 5 days after submitting my claim. Not only that, but the process was seemless and paid without hassle. For all the Great Dane/GDV prone breed people out there, there IS coverage that covers LAG/gastropexy procedures (I've had some conversations with people insisting that 'no insurance will cover gastropexies'). THANK YOU, MetLife!
Insurer: MetLife
By: Shannon C.
I highly recommend anyone who gets a…
I highly recommend anyone who gets a new dog or cat to use Trupanion. They are quick to respond to any veterinary issues.
Insurer: Trupanion
By: Janice M Panella
Affordable, but claims and support are frustrating
I’m sharing my genuine experience with MetLife Pet Insurance based on several years of using the service for my aging cats. The coverage itself is acceptable, and affordability is the main reason I’ve stayed with MetLife as I got it through my work, as it’s one of the few options I could find that fits my budget for older pets. They do allow claims to be submitted despite a pre‑existing condition from many years ago, which I appreciated initially. However, in practice, every claim I’ve submitted has been denied and linked back to that same historical condition, even when my veterinarian has stated the issue is unrelated. This has been a consistent outcome and has made the claims process frustrating. My experience with customer service has also been mixed. When I’ve called to ask questions about claim decisions, I’ve found some representatives difficult to engage with when I asked for clarification. During one call, the interaction felt unprofessional, which added to the frustration. Additionally, the online chat feature has rarely worked for me, limiting support options. Overall, MetLife Pet Insurance provides basic, affordable coverage, which may work for some people, especially those with older pets. That said, based on my experience, responsiveness, professionalism, and claim handling could be improved.
Insurer: MetLife
By: DD
easy to do and very informative
easy to do and very informative
Insurer: MetLife
By: Lauren
Lifesaving treatment reimbursed with ease
I had a claim from an emergency with my golden retriever. Filing a claim was easy and self-explanatory. Payment was prompt and sent directly to my bank account. When I had questions, friendly customer service agents were easily able to resolve them. Highly recommend Spot Pet Insurance
Insurer: Spot
By: Holly P
Very easy
Very easy and feel better he is insured
Insurer: MetLife
By: Amy Peters
METLIFE Pet insurance highly recommended
Metlife Pet Insurance handles claims efficiently and are very easy to file claims plus their support staff is very understanding and professional. You choose what policy fits your needs and they do their part.
Insurer: MetLife
By: customer
SCAM OF INSURANCE
My vet visit in its entirety was denied due to “ pre-existing” however, not everything on that vet bill was part of the pre-existing, but they put a blanket denial across all of it, even with a senior blood draw that was previously paid out last year. Avoid this company you won’t be able to talk to any customer service nor is there an email to contact.
Insurer: Pets Best
By: Kelly
Pet’s Best is best
Appreciate the ease of filing a claim and the quickness of identifying what was covered and the amount to be returned.
The process was quick and user friendly.
The process was quick and user friendly.
Insurer: MetLife
By: SHAWNA