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No coverage on simple allergy shot. Awful.
My dog was a rescue. She didnt have much for medical records. I provided the history of shots given once I got her. After a year of paying i took her to the vet for an allergy shot and ear infection and it was not covered AT ALL. No medication, no visit, nothing. At the end of the day this is not the insurance if your dog is a rescue and that's sad.
Insurer: Healthy Paws
By: Jessica
Go Elsewhwere, Very Disorganized!
I bought this policy months ago and made a claim in July, 2021, It is now the end of September. My puppy turned 1 yr in September. He is a healthy pup with a history of an ear infection from swimming in a lake. The company representatives keep telling me they are missing either the vet records or the invoices. Today it was the claim form. I know the customer service people are working from home but this is ridiculous. My vet has sent the medical record 4 times. I have emailed the documents I have several times. While customer service reps are nice on the phone, once off the phone nothing happens. Each time the customer rep tells me either the claim forms or invoices are not received then the next one tells me they are but they are missing the opposite. They say then will follow up by phone and they dont. I sent copies by mail, and they are lost. This used to be a good company for Pet Insurance, I dont know what happened to them as now they seem to be a mess.
Insurer: Petsecure
By: Diane
It's been over two weeks since I…
It's been over two weeks since I enrolled Benny and I haven't heard anything back from you. I have to documents to support my being a member or showing Benny's coverage. Please contact me that I can get this information as soon as possible. Thomas Marchese 4123526680 6719 Madison Ave West Mifflin, PA 15122
Insurer: ASPCA
By: Thomas Marchese
Best experience
Filing a claim was so easy. I called and the representative explained the process then emailed the forms. I was reimbursed in less then a week! Your pet insurance is so affordable and i would recommend any pet owner to use Trupanion!
Insurer: Trupanion
By:
almost perfect
the only thing that i dont like is that you dont have any coverage for wellness visits, and vaccines
Insurer: Trupanion
By:
Aging Kitty
Trupanion provided quick and knowledgeable information on my claim and on future procedures. Very happy with contact.
Insurer: Trupanion
By:
I’m happy with Trupanion and how fast they reimburse.
I’m happy with Trupanion and how fast they reimburse. I have referred 2 friends and never received anything from Trupanion,this is a little disappointing.
Insurer: Trupanion Canada
By:
Service parfait et dame très sympathique
Service parfait et dame très sympathique
Insurer: Trupanion Canada
By:
I purchased Trupanion about 12 years ago. It's the best pet insurance in the United States. You guys are awesome.
I purchased Trupanion about 12 years ago for my Pet Remy. The claim process is very simple. Just scan your receipt and post it on the Web site. You receive a response within 2 or 3 days at the most. I have never been disappointed with their response or the amount of money that I received. Most times it's 90 % of the bill. They are awesome. Cathy Mealing
Insurer: Trupanion
By: Cathleen