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The ease of filing a claim and the…
The ease of filing a claim and the response time to get claim completed.
Insurer: Healthy Paws
By: Melvin Classen
Best Investment EVER
I was on the fence about getting pet insurance when we got our puppy, but decided to try it out and it has been the best investment EVER. If we ever run into an issue with our puppy getting sick or injured, knowing that we have MetLife on our side and to help offset some of the costs has been such a lifesaver. I love how MetLife offers fully customizable plans so you can do what's best for you and your pet. My claims are always reimbursed quickly and without issue. I will never go without pet insurance!
Insurer: MetLife
By: Brielle
Fast processing
Fast processing. Very happy with my experience and ease of uploading information
Insurer: MetLife
By: customer
Met Life for pets is the Best !! Met Life is a great company and we have…
Met Life is a great company and we have had the best experience with all of the customer service, online claim submittal and processing. Highly recommend. this our third year with policies on 1 dog and 2 cats.
Insurer: MetLife
By: Bonnie Mackenzie
Easy process with user friendly app…
Easy process with user friendly app helps to quickly and efficiently complete needed steps.
Insurer: MetLife
By: customer
Generally good, but can be trigger happy on denials
Generally they have been responsive and approved claims but I had to fight an early denial on a basis that made no sense and took a significant amount of work and time to get overturned once escalated.
Insurer: Pumpkin
By: Keith
Pet insurance is a must!
The response was quick and the different bill from more than one site we easily combine since it was one illness for my doctor
Insurer: Trupanion
By: Cynthia
The company rep Rebecca provided useful…
The company rep Rebecca provided useful information and answered all of my questions. She was personable and professional.
Insurer: Prudent Pet
By: Susan
Be cautious of Figo's policies
If you’re thinking about getting pet insurance through Figo, I’m begging you to hear my story first. I took out a policy with them in September for both of our miniature schnauzers. One of them had been dealing with allergies, and I wanted to make sure we were doing everything we could to keep him healthy and protected. Then, out of nowhere, our sweet dog was diagnosed in November with a rare and devastating form of cancer—something we never could have prepared for. It was a shock, and all we wanted was to get him the care he needed. But when we filed our claims with Figo, hoping the insurance we’d been faithfully paying for would help, they denied every single one. They labeled everything as “pre-existing,” even though the cancer was diagnosed months after our policy began and confirmed by our veterinarian. It felt like they were looking for any excuse to say no. Because of those denials, the costs piled up quickly. We did everything we could for him, and thankfully we were able to cover the bills—but I kept thinking about families who couldn’t. No one should ever have to choose between paying their bills and saving their pet’s life. The hardest part came when our beloved dog lost his battle with cancer. In the middle of grieving, I submitted a claim for his final expenses, hoping at the very least they would honor that. They denied it too. That last denial was like a final blow. Figo has been the most disappointing and heartbreaking insurance experience I’ve ever had. My hope in sharing this is simple: to spare someone else from going through what we did. If your pet is sick or suddenly faces something serious, you need an insurance company that will stand by you—not one that turns away when you need them most.
Insurer: Figo
By: Jonathan Fisher
Happy fur babies
It’s a smooth process. My pets are very happy, thank you.
Insurer: MetLife
By: Raymond Yu