225,154+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,154 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Handy
The payment for our claim came at a very handy time for us, and it made us feel that having insurance was worthwhile.
Recent Pets Best Claim
I've been very pleased with my Pets Best experience. As a first time policy holder, I appreciate the ease of submitting a claim. Like a lot of people, money is a concern. Having insurance for my dogs gives me some peace of mind in case of an emergency. I recommend the company often
Insurer: Pets Best
By: B
Pets Best Gave Us Peace of Mind Through Cancer—Twice
Pets Best has been there for us through two separate battles with cancer and has helped save our dog’s life both times. Having pet insurance has made an incredibly stressful and frightening experience a little easier because we could focus on getting our dog the care she needed instead of worrying about the financial burden. Although we hope we never hear the “C” word again, it brings us tremendous peace of mind knowing that if we do, Pets Best will be there to stand behind us. We are truly grateful for their support and highly recommend them to every pet owner.
Logic is irrelevant here
PetsBest covers an annual teeth cleaning. They also cover tooth extraction. But if you have your veterinarian do a teeth cleaning and they find that teeth need to be extracted and ask you if they should proceed, PetsBest requires you to say,” no, for my insurance carrier to cover the extraction. I need to make a second appointment so you can knock my dog out again and go back in and take the teeth out..” it’s absolutely absurd!! and there’s no way on the website to communicate this, they make you call a phone number and get someone totally useless who just says yes, that doesn’t make any sense, but that’s the way it is based on our underwriter in your state.
Pet’s Best is the best
Love how easy Pet's Best is to work with. Super easy to submit claims. Very responsive.
Filing a Claim
Finding a claim was very easy to understand and they let you know what is needed to continue the process. When calling customer service, they are always helpful and making sure that I understand everything. I would definitely recommend pets best insurance to anyone who has a fur baby. Thank you to you and Weymouth Cat Clinic. They are awesome as well!!
Great pet insurance
I couldn’t be more pleased with this pet insurance coverage. Great price, filing claim super easier and reimbursement is very quick.
Excellent service
In all of the 8 years I've had this coverage for our dog, we've had no issues with any claims. Everyone was very helpful when I called with questions. I will have Met quote coverage for my next dog. Thank you!
Insurer: MetLife
By: Alice
Overall Great, but not happy about one thing
"Overall we were very happy with our experience with PetsBest. The website was easy to use, it was easy to make claims, customer service was helpful, and we received our reimbursements in a timely manner. However, we were very unhappy when a critical prescribed medication(herb) was not covered. Our dog was having SEVERE, possibly life threatening nose bleeds because of his cancer. The medication prescribed was Yunnan Baiyo. I understand that that medication is an herb, and technically 'herbs and supplements' are not covered under our policy. We were denied several times for that medication. I twice appealed that decision, with no success. I feel that consideration should have been given to the fact that this medication was not being prescribed as a supplement or as a holistic herb. It was a CRITICAL medication given to PREVENT and STOP our dog's heavy and excessive bleeding from his nose. Our vet told us that had he not had this medication he could have lost so much blood that it would have been life threatening. I hope that in the future you can take into account the cause and critical use for certain 'herbs', such as Yunnan Baiyo. Please add Yunnan Baiyo to your list of covered medications, or herbs. "
Insurer: Pets Best
By: Janelle
Deny Claims Left amd Right
My dog had a Cruciate Ligament issue. They said the insurance wouldn't cover it because it happened within the first 6 months of the policy. Fine, I understand. HOWEVER... she has not had the Cruciate Ligament issue for more than a year. They keep denying claims because they are trying to tie it back to the Cruciate Ligament issue. 2 Doctors signed a letter that said she NO LONGER has the Cruciate Ligament issue. What she has now is something entirely different! They keep denying the claims. As well, if you do Platelet Rich Plasma injections, they consider those Holistic medicine. I called them before I did the injections and the guy I spoke to said they were covered. They are not! You have to read the fine print with these people.
Insurer: Pets Best
By: Alissa