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13,298 Payment Experience 59,685 Claim Coverage 71,952 Customer Service 21,312 Price Satisfaction 14,207 Other

October 18, 2020

French Bulldog owners beware!

I had Healthy Paws insurance for my two year old French Bulldog. French Bulldogs are considered a Brachycephalic dog breed, or short snouted dog. My dog had an emergency vet visit while out of town because she had breathing difficulty. I submitted a claim, which was denied, because her primary vet noted during a routine examine that she had features (palate / small nostrils) that are commonly associated with breathing difficulties with this breed. Although the emergency vet did X-rays and said she had a good lungs and breathing tube, the notes collected from her primary vet classified her as having a pre-existing condition because of her primary vet's observations (note we've never experienced breathing issues prior to this emergency visit). I appealed the first decision because I wanted to know why they covered this breed if they don't accept characteristics of this breed. My appeal was also denied. I asked both representatives I spoke with why French Bulldogs are accepted for coverage knowing the common challenges with short snouted dogs and neither could give me an answer. Added to my frustration was that when I signed up, my dog was enrolled as a Mixed Breed where my premium was $30 per month. When submitting the claims we discovered her breed was incorrect and my new premium was $105 per month. A $75 difference to cover a French Bulldog and my claim was still denied. Very disappointed with the end result and therefore I canceled my Healthy Paws insurance and will be sharing my experience with others as a watch out for this company.

Insurer: Healthy Paws

By: Anne

Excellent Pet Coverage

When my husband & I found out that our pup Ruby had Cushings Disease, we were devastated. We prayed for the best, knew that we had to remain strong and braced ourselves for the numerous Vet bills that were to come. Thankfully, Ruby was diagnosed with the early stages of Cushing's Disease. However, having TRUPANION as our pets insurance, we are able to breathe a little easier knowing that after meeting our deductible, 90% of every medical bill, as well as 90% of Ruby's medication, is covered. This is an enormous blessing because in the first few months of Ruby's diagnoses, the numerous Vet visits as well as the necessary bloodwork to make sure she was responding well to her medication, was quite substantial. And Ruby will be going every few months from here on in, so that her Vet can monitor her and make sure her body is continuing to do well. Knowing we have great coverage is tremendous and having such a caring company to work with definitely gives us great peace of mind. TRUPANION employees are extremely courteous and every email sent to Trupanion is immediately responded to, with a very short wait time for reimbursement. Payments are deposited to the bank number on file with them, along with emails informing you of all updates. We were told of TRUPANION by a good friend and so happy we took his advice to use them. My husband and I couldn't be happier and we highly recommend this wonderful company!! Peace of mind is tremendous and knowing you can count on your pets insurance to be there when needed, is more than wonderful!

Insurer: Trupanion Canada

By: Inez

Useful

October 18, 2020

Best pet insurance

I had Healthy Paws insurance until the day my beloved dog passed. Everything done by them was perfect, I had their insurance for years and not one complain. They always processed my claims and answered my questions in a perfect way, very professionally and nice. It makes me wonder why in general Insurance for humans are not that good?

Insurer: Healthy Paws

By: Abraham

Useful