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Bester than others I've had
Took a while to go through but it was pretty easy to do!
Insurer: Prudent Pet
By: Jess
Terrible Customer Service- took over a month to process any claim or get a reimbursement
I cancelled my policy with Pet's Best after using them for about 6 months. To pay $45 a month on pet insurance and not receive adequate customer service is unacceptable. The claims process was extremely lengthy- took over a month for anything to process and I had to be the one to keep reaching out asking what is going on. I feel as though businesses are now using Covid as an excuse for poor customer service and that doesn't sit well with me, when these claims can all be processed via the internet. Overpriced insurance for low quality service. Would not recommend.
Insurer: Pets Best
By: Emily
worst rip off dog ins
this is the worst ins i have ever come across you collect more than 400 a month on my dogs and then you won't even reimburse for for their heart meds
Insurer: Pets Best
By: deanna
Seems like a rip-off.
After paying the premium for a couple years, my dog needed emergency x-rays. It cost almost $400. Instead of any reimbursement, i was told that it would be applied to my yearly deductible of $500. Where's the benefit?
Insurer: Pets Best
By: Troy
I had to wait over a month to be…
I had to wait over a month to be reimbursed. The pet insurance company I use for my dog processes claims in a few days
Insurer: Pets Best
By: Robin Ramirez
Great experience!
Thank goodness we finally decided to insure Emmy, just months after we did, an extended (and expensive) hospital stay became necessary and Healthy Paws has been great, they have covered everything they said they would, and reimbursement has been quick. I had a minor issue with a claim and when I called customer service it was resolved quickly and kindly. We have a friend who is a vet and she has used Healthy Paws for years for her dogs; she is the one that referred us, and I am so glad she did!
Insurer: Healthy Paws
By: Anna
Prudent Pet for the WIN!!!
As a customer who has had dogs all her life, I never thought to have pet insurance for them. We just recently added to our family and decided it was a must! I called Prudent Pet's customer service line with a handful of questions and expected to get off the phone with even more questions left unanswered. I spoke with Monica who, not only was absolutely wonderful to talk to, but she was also extremely informative and answered every one of my questions and more! Choosing our dog Knight's Policy Plan was so easy and was done within minutes, with no pressure for signing him up for things we didn't need or couldn't necessarily afford. I found registering my children for school more difficult than this! With her background as a Vet Tech for over 20 years and now continuing to help families with their pets through a different outsource, seriously makes her that much more special. The love she has for all animals and their families truly speaks volumes to her character and professionalism. I will most definitely recommend Prudent Pet to all that have animals in need of that little extra to ensure they are kept healthy and happy!
Insurer: Prudent Pet
By: Naomi Anderson
A must when you get a dog
I have been beyond satisfied with the customer service at Trupanion. They are always available to answer my questions. They have been very prompt and fair in payments due to me. I recommend anyone who has an animal to make sure you have a policy from the beginning of getting your dog. At some point, if a medical problem arises you will be thrilled. The bills can really be steep.
Insurer: Trupanion
By: Marlene
Painless & Fast
I've had a great experience with this company. During a stressful time with an injured pet, it's great to know that you're covered AND you will get paid out quickly. After 2 years of no emergencies with Phoebe, she unfortunately had 2 unrelated and EXPENSIVE emergency visits to the vet this month (sliced paw pad on a rock & swallowed a sock 3 weeks later). The first claim was so easy - and we were updated on the status each day (including saturday and sunday) and i received a check in the mail on the 3rd day! In her 2nd emergency, i was panicked that it might not get covered since we submitted a claim just a few weeks before. I shouldn't have been worried - the claim went through and was accepted and paid out within just a few days (which was a relief bc the bill for this one was almost 3000!). They were friendly, quick, easy and reassuring. Not only did they not give me a hard time with the 2nd claim, like i worried - but they followed up to make sure Phoebe was ok and healing well. It has been a really great experience. For a while, i was wondering if insurance was even necessary since i had it for 2 years without needing it...but this month PROVED how crucial insurance was and i was so thankful to have them on my side!
Insurer: Healthy Paws
By: Carolyn