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Always easy excellent service.
Always easy excellent service. Premiums even went down this year! Keep up the good work.
Insurer: Trupanion Canada
By:
As always everyone is so very kind it is so stressful worrying about our best friends and it just means so much to be able To speak to someone so kind and understanding!
As always everyone is so very kind it is so stressful worrying about our best friends and it just means so much to be able To speak to someone so kind and understanding!
Insurer: Trupanion Canada
By:
So difficult
So difficult. Not at all like dealing with Chubb.
Insurer: Healthy Paws
By: Landon
CLAIM WAITING TIME PROBABLY COULD BE…
CLAIM WAITING TIME PROBABLY COULD BE LESS THAN 14 DAYS.
Insurer: ASPCA
By: Lucia Rodriguez
Not sure why you have to have a 14 day…
Not sure why you have to have a 14 day waiting period. If a pet contracts an illness soon after one initiates insurance, it feels like a betrayal of the principle of insurance. Kind of arbitrary.
Insurer: ASPCA
By: Andrew McBrian
Not Your Usual Experience With An…
Not Your Usual Experience With An Insurance Company: My experience with Trupanion has been wonderful. From the first submission of a claim, they have gone above and beyond. My Sam was injured and his hind legs were completely limp. He required spinal surgery for a herniated disc. Not a normal procedure for the average pet. Sam is special, not only a Dachshund but our best friend. Our experience with Trupanion has made a painful experience so much better. Claims were handled almost immediately and payment came just as quickly. Each staff member I have spoken with has made comments at the end of a conversation about giving Sam special attention, giving him a hug, taking care of Sam, etc. I am very pleased and though I have been paying monthly for coverage for over 3 years, I can assure you those payments were nowhere near the charges we had for this surgery. Thank you Trupanion for having the training of your staff to such a high level, and mostly for the extreme speed of the handling of Sam's claim. God bless you all.
Insurer: Trupanion
By: barbara broom
ABSOLUTE WORST CUSTOMER SERVICE…
ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER and WRONG INFORMATION PUT IN COMPUTER ON CLAIMS!!!! ALSO VERY SLOW CLAIMS. BAD BUSINESS!!!! I submitted a Claim for my Pup's Ear Infection for 8/26/21 it was miss-labled as behavior, and took forever to process, was told then it takes 45 days, at about the end of that time period, an E-mail came on a Monday Morning that you needed proof of payment, I immediately called my Veterinarian and they immediately sent in. On the next day/Tuesday Morning I received an e-mail due to lack of receipt of paid my cancel was denied and if I wanted to pursue I had to resubmit and start all over, back to the 45 days. You claimed you did not receive from my Veterinarian. NO ONE BOTHERED TO CALL MY VETERINARIAN OFFICE TO COMFIRM PAYMENT, A FAST PHONE CALL THAT WOULD HAVE SAVED YOUR COMPANY TIME AND EFFORT IN THE END AND IMMEDIATELY RESOLVED DONE - BUT NO!!!!! I asked for it to be escalated due to your taking YOUR 45 days, but giving us barely 24 hours to respond WHICH WE DID and saying not received. NO ONE WAS FRIENDLY OR HELPFUL, JUST TUFF LUCK START OVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am a Professional Dog Trainer and would NEVER refer you to my Veterinarians or Clients due to the crappy way I was treated, along with misinformation put on Claims by your people. AWFUL SERVICE!!!!! If you want a QUALITY Company go with Trupanion! Amazing Customer Service and Claim Service - As they say: "You get what you pay for!"
Insurer: Pets Best
By: Cindy C. Smith
Healthy Paws = Great Outcome
My old-lady dog recently had to spend 4 days at the veterinary ER hospital. This wasn't the first time Healthy Paws has earned my 5-star rating, but it's the time when I was most worried about my girl. It was a huge relief to tell the vets to do everything she needed to get better. Having Healthy Paws in my corner meant she could get the best care, not only the care I could afford on my own. She's home and recovering now, and Healthy Paws helped make that happen.
Insurer: Healthy Paws
By: Leslie W
Thank You, Healthy Paws, for Making Sure My Girl Got the Best Care
I've had Healthy Paws insurance from back when hardly any pet insurance existed and they've never failed me. My old-lady dog recently spent 4 days in the veterinary ER hospital. I was worried for her, but I never once had to worry about affording the best possible care for her, and that meant so much for both of us. Now she's home and recovering, and I couldn't be more thankful that I had Healthy Paws in our corner.
Insurer: Healthy Paws
By: Leslie
Claims Processed Sooo Fast
Claims are always processed within a few days of submission. Even when I had to open an appeal because a claim was initially declined (very rare) within a week the appeal was resolved and paid. Try getting that kind of service from human insurance! Also, new conditions don't seem to take any longer to process than on-going conditions. We couldn't be more satisfied with Trupanion.
Insurer: Trupanion
By: Elizabeth