215,812+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,812 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Awful experience
Lengthy waiting times that they blame on covid. When you call and inquire you get a robotic response, don't bother complaining because they will go in and deny all of your claims at once right away so you have to go through an appeal process. Terrible customer service, over 1-2 hours on hold, and unjustified denials. THIS PLACE IS A SCAM!
Insurer: Pets Best
By: Jennifer
Low premium pet insurance...
I was looking for a pet insurance which fits my budget. I found Prudent Pet’s rates to be within my budget and with the coverage which I was looking for. Other companies were quoting high rates. Also, the sales representative was very helpful in explaining me the coverage and discussing permutations. Now, have to see how is the claim process when the time comes. We will have to see.
Insurer: Prudent Pet
By: Suvobroto Ghatak
If you want to call, plan on 1-2 hours to get a person to answer the phone.
The product is fine. The service is lacking. The Claim took over a month to process and they don't have enough help to answer the phone. The shortest hold time was 39 minutes the longest was 2 hours before I just hung up.
Insurer: Pets Best
By: Rodney
Horrible Customer Service
My biggest issue is how long they take to get back about a claim that is very expensive. I have been waiting 4 weeks for my dog's emergency visit claim. There is no one to email, I am unable to update the claim for extra information, and when I call I am on hold for over 30 minutes and end up not talking to anyone. This is very disappointing. They also claim flea/tick/heartworm prevention is included but they denied it for me because it was in a tablet form and that is not on their list of medications included. Definitely switching ASAP!
Insurer: Pets Best
By: CHRYSANTHI
I did a lot of research
I did a lot of research, after my vet recommended Trupanion, and I felt that Trupanion was truly my best choice with the best price.
Insurer: Trupanion
By: Susanne LaChance
It’s great having the assurance that trupanion is there to help with your pets health bills.
Very helpful on the phone if you don’t understand something.
Insurer: Trupanion
By: Frances
The process of registering online for…Pet Insurance
The process of registering online for ASPCA Pet Insurance for my dog, was easy to understand, flowed pretty smoothly, and so far, I'm satisfied with the process.
Insurer: ASPCA
By: M. Kelly
Professional
I spoke with three of your Representatives; Hanna, Lawrence and Mikala. All of which were professional and helped my wife and I decide which coverage was best for our new puppy Star. Thanks to your staff!
Insurer: AKC
By:
Love Trupanion!
Very professional and prompt responses to questions; enrollment was painless and supportive; the website is very easy to navigate; so far service has been outstanding!
Insurer: Trupanion Canada
By:
Trupanion experience excellent
Very happy with service. Approval is quick and easy. Will refer others for sure
Insurer: Trupanion Canada
By: