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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Todd was very helpful and very…
Todd was very helpful and very knowledgeable about the product!!
Insurer: Nationwide
By: customer
The claim process couldn’t be easier…
The claim process couldn’t be easier than this. Everything was smooth and payment was received super fast. Congrats!!
Insurer: Spot
By: Scerb Gregory Scerb
So easy to submit claims and they get…
So easy to submit claims and they get processed quickly!
Insurer: Spot
By: Cathleen Keegan Pursell
Agent was fantastic
The agent was very professional, knowledgeable and informative with what Embrace had to offer, and was able to answer all my questions.
Insurer: Embrace
By: Becky Tucker
Courteous customer service and prompt payment
Courteous and knowledgeable customer service. Prompt completion of my claim. Thorough communication via email as the claim process was taking place. We appreciate the peace of mind with insurance for our pets.
Insurer: MetLife
By: Chris Mc
Agent offered me various methods of…
Agent offered me various methods of filing claims since I could not download app on my computer she said I could fax or email or mail and you had a phone number available for people like me that is not good with electronics Thank you and agent was very kind and knowledgeable
Insurer: Prudent Pet
By: Jeanie Herring
Very fast processing of my dog’s ER…
Very fast processing of my dog’s ER claim!!
Insurer: Embrace
By: Kim Weete
PetsBest takes a long time to process a…
PetsBest takes a long time to process a claim, close to 30 days. Preexisting condition definition is very broad, be sure you understand it before signing up. For example: if there is a record of your dog ever itching, they may exclude any Dermatology condition.
Insurer: Pets Best
By: Linda Van Mierlo
Reasonable cost for plan
Reasonable cost for plan, have not used it yet will know more.
Insurer: Nationwide
By: Zeus
Chris came through sooner than expected!
Chris clearly understood my inquiry and took time to research it on the phone. When he recognized that my claim had not yet been paid, he escalated the issue and managed my expectations for resolution. When I called on 8/25/2025, Chris explained it could take up to 15 days to complete the review. I received the payment for my claim today, 8/27/2025. Fortunately, he followed the best practice of service to under-promise and over-deliver. Thank you Chris!
Insurer: Embrace
By: Tammy Knoll-Anderson