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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

Trupanion gets great recommendaton!

We purchased Trupanion pet insturance for our 13-year-old cat, Mittens, last year. We wanted to provide coverage for any expensive procedures. Trupanion was very efficient and helpful in explaining the coverage for our cat before and after she had oral surgery--extensive tooth resporption. The claim was most defininitely resolved to our satisfaction!
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Domestic Shorthair
  • AGE OF PET: Over 8 years

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8

out of 10

Good coverage but they do raise premiums

I have had 4 dogs on Trupanion for about 1 year now. I specifically picked them over PetPlan because Trupanion does not raise monthly premiums as your dog ages - so imagine my surprise when I got an email saying two of my dogs premium were going up over 30% and the other two about 8%. If I want to keep the same monthly premium I would have to increase from a $0 deductible to a $200 deductible - BOGUS. I can totally understand a 8% increase, vet fees do increase, etc. But 30% (from $46 to $61) really does seem excessive to me. Plus no multiple dog discount may be enough for me to switch. On the good side they have paid out awesome - fast pay out. They do have a long waiting period which is something to be aware of.

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10

out of 10

Great Coverage

Great Experience with Trupanion! My bulldog started limping so I brought him to my vet for x-rays, thankfully they think it is just a soft tissue injury as the x-rays were sent to a specialist and no dysplasia was found. The claims process was so easy and they covered all of the treatment minus the exam at 90%. I sent my claim in on a Monday and the check was in my mailbox that Friday, I never expected it to be that quick! Great insurance to have for piece of mind, I was not even concerned with the bill or treatment because I knew I was covered.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: American Bulldog
  • AGE OF PET: Under a year

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10

out of 10

Would Recommend

Got Trupanion's insurance this past Feb. Filed our 1st claim after our dog had an accident playing in our backyard in July. 20 minutes after I faxed the claim form/invoice from the vet hospital I received an e-mail from Trupanion saying they had received info and would begin to process. 2 hours later I got a phone call from the claims office saying they had approved claim and check would go out the next day. I received check 5 days later. All in all, a great experience and everyone was very pleasant.

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10

out of 10

Customer Service was very prompt to respond.

I highly recommend Trupanion to everyone I know. I have yet to file a claim on my 8 month old boxer. I did have an issue that could not be dealt with via the website. I dropped them an email and before I new it a service emailed back that everything was taken care of. Could not have been any easier. ref:00D8K

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10

out of 10

Great service, great rates and so HELPFUL

What can I say? Since becoming a cat owner by accident, falling in love with my cat only to have to put him down 2 years later was a heartbreak. It was on that sad day that my vet said "get insurance, get this insurance" and I made the call when I got my next cat, and my next cat. Since then I have been so impressed with the service quality and turn around times to claims. I have recommended your company to everyone I know who has a pet and I know I would never be without it again. It has made such a difference in my life and especially my two best friends, Miss Katie and Abbey. THANK YOU!

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8

out of 10

Worked for me!

Our year old german shepherd had this insurance when he had a horrible accident in the woods, with a complex abdominal cut and tear. They were helpful with good communication, and paid for his very extensive vet care. ONly reason I switched was that they don't cover genetic conditions.
  • INSURER: AKC
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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1

out of 10

Terrible Customer Service. Slow Claims Processing

I submitted the same claim 3 times to Trupanion. First by regular US mail. I never heard back. When I called to check, they had no record of the claim. Second time, the claim was faxed by the vet. Still no word. I called again and once again Trupanion claimed they never received it. The vet faxed it for the 3rd time and I finally received an e-mail that the claim was under review. It took a total of 9 months to get them to review the claim. Half way through the process, we stopped paying our premium because of the poor service. We honestly felt like we had been duped. When I finally heard back after the 3rd submission, they claimed they could not process it because we had not paid our premiums for the last few months, even though the INCIDENT HAD OCCURRED WHEN OUR PREMIUMS WERE UP TO DATE. I am still haggling with them over this. DO NOT USE TRUPANION.

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2

out of 10

Careful

As I thought this company cared about pets, one has to remember that it is still a business. I insured my less than a year old puppy and added hip dysplasia insurance. Upon bringing her to the vet for a regular checkup, my vet said that she was standing "odd". I did not think anythin of it, but my vet wanted to do an x-ray. I let him, only for him to come back letting me know she has hip dysplasia. I was shocked and did not even see this coming! I collected all the relevant forms and followed all the instructions from the Trupanion website. I faxed everything in, just claiming the x-ray and meds. Trupanion emailed me that day notifying that they refuse to pay. There reasoning: the condition was found within the first 30 days of my insurance -- I only had two more weeks to go. I called to see if any further coverage would be available after the 30 days and was told "no". I even explained that I did not even know and that it was not even my choice to get the x-ray done then! Trupanion still refused. I realize that it is in their policy but there has to be an exception in some cases. I could even have the vet write a letter explaining that it was his idea and not mine, but that would still do no good. Since Trupanion has done absolutely nothing for me, I asked for a refund for my coverage (2 months) and was refused on that as well. They just offered a $5 refund on the hip dysplasia. To everyone out there, be wary on your policy start date and allow your pet to suffer until the 30 days is up. This is was Trupanion forces you to do.

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10

out of 10

Best thing we bought for our puppy!

I had never owned a pet before and had recently purchased a puppy. Several friends suggested purchasing pet insurance. One day I heard a radio ad for Trupanion and on impulse, checked out their website and signed up that day. We are so thankful we did, because our 9 month old puppy fractured a hip not long after we enrolled. Thanks to Trupanion, we knew that most of the enormous vet bills were covered...not only were they covered, but we received our refund check in the mail less than a week after the surgery! We are so grateful that our dog is now healthy and happy, and we are happy he had insurance!

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