207,041+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,041 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very easy to work with
I just had to have eye surgery on my 1 year old Chow Chow. I was stressed enough, without having to worry about the cost of surgery. Healthy Paws was easy to work with. I take a picture of the bill and diagnosis, send it to them through their app, and within 2 weeks I had my reimbursement check. The only thing I had to worry about was getting my pup well. Nice job Healthy Paws.
Insurer: Healthy Paws
By: Laura
Good insurance
Pets Best insurance is very responsible company. Every request was answered in timely manner. I'll enroll my second pet next year after good experience with first one.
Insurer: Pets Best
By: Yulia Bell
This Pet insurance is the best
This Pet insurance is the best, They have been taking care of Munchkins health needs for over 10 years.
Insurer: Pets Best
By: MaryAnn
Dont buy. Sneaky fine print.
Ive been paying pets best for years and luckily have never had a emergency claim but scared if I do because of hidden fine print. I pay $175 a month (after increasing my deductible) and the insurance doesn’t pay for even 50% of most my regular maintenance bills if at all. Claims is quick which is nice but benefits are scammy, and restricted with tons of fine print. Without notice they changed my rate as my dog got older which seems ridiculous cuz i had been paying into the plan for years and should have been built into the original cost. Found cheaper better coverage alternatives in the market so shop around before buying w petsbest. I cant switch my policy now cuz my healthy dog is 12 now, but pets best is not worth the value. Had I saved that money since I started the plan I would be way up in cash in hand w ample leftovers for an emergency should one, god forbid, occur with my dog down the line. Save every month or buy somewhere else.
Insurer: Pets Best
By: Zubair Jeewanjee
Absolutely not. Worst Experience. Run.
My husky had three outdor adventure related injuries Pets Plus Us refused to cover anything. Resulting in me paying over $6,000 in vet bills. I made multiple phone calls and emails with zero response. I have been trying to cancel my insurance with Pets Plus Us for the last 12 months, they are STILL charging me and refuse to answer my emails or return my calls. This company did nothing but contribute to the already present stress of a sick animal. I have switched both pets to a seperate insurance company six months ago. Four days after I switched to Truepanion I received two individual presents for each pet, both with customized bandanas, numbered collar tags and a welcome card for each animal.
Insurer: Pets Plus Us
By: Nicole
Get it. You will thank me one day
I’ve had this insurance for 3+ yrs now and they have covered every emergency and surgery my fur baby has had. Great costumer service and they pay back faster than expected. I can now relax knowing my dog is insured and covered instead of having to break the bank to get him treated. Do not hesitate and get this insurance. You’ll thank me one day.
Insurer: Healthy Paws
By: Andrea M
Get it. You’ll thank me one day
I’ve had this insurance for 3+ yrs now and they have covered every emergency and surgery my fur baby has had. Great costumer service and they pay back faster than expected. I can now relax knowing my dog is insured and covered instead of having to break the bank to get him treated. Do not hesitate and get this insurance. You’ll thank me one day.
Insurer: Healthy Paws
By: Andrea
Best Pet Insurance Ever
When we got our puppy, after researching and talking to friends, we made the best decision ever to add Healthy Paws to cover our Nugget. They have proven to be responsive, timely and caring. Thank you for caring when our Nugget isn’t feeling well.
Insurer: Healthy Paws
By: Katy
I am happy with Pets Best help and…
I am happy with Pets Best help and communication. I am not sure that the amount of reimbursement is as good as other pet insurances??? It seems like a little more should be covered but maybe my expectations are too high!
Insurer: Pets Best
By: Jane
Coverage great , customer service not!
Well if I had to leave a rating on how Pets Best coverage worked with me as far as what my plan is and how they covered it, it was great and I would have gave it a 5 star. But when it comes to customer service and waiting to see if something is covered, or trying to speak to a person on the phone I would rate it a negative 1 star if I could. When you call Pets Best, just plan on getting in a workout or watch a movie and keep it on speaker phone because you will be waiting a very long time on hold listening to "elevator music". They will take about a month or longer to process your claim even though you did everything electronically and sent veterinarian invoices in right away, it doesn't matter. Just one example, I sent in all the necessary bills and documentation from my dogs surgery on September 29, 2020 and the next day it showed Pets Best receiving the claim. I just received my reimbursement from them on November 3, 2020. I couldn't even blame it on "snail mail" because everything is set up electronically for "faster and more convenient service" Also Pets Best advertises a "more convenient " pay directly to your veterinarian . This is a joke, nothing simple or convenient about it. I tried with my vet and it was such a big hassle that I had to cancel the process and pay the bill myself and wait the 35 days for reimbursement . My vet did everything they had to do, not only faxing the bill directly to Pets Best, but also calling Pets Best about payment. When my vet was told payment to them could be at least 30 days or more, they were not too happy with that and told me that my bill would remain as outstanding and charged interest if not payed in 30 days. So I didn't take the chance and paid my bill in full and waited the 30 plus days for my reimbursement. Anyhow, when all said Pet Insurance is the way to go and it will save you money in the long run. Pets Best did cover everything laid out in my plan and I still would recommend them for that reason, but you must have a lot of patience because their customer service / processing sucks!
Insurer: Pets Best
By: Roger