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Jenny was not aware that all the information required to process the refund was already in your possession.

I did a lot of research before deciding on Healthy Paws, and I made the right choice for so many reasons. 1) Their app is the best thing going. So easy! Just take a picture of the receipt and click Submit. 2) They pay quickly. I usually have my check within a week. And no bs about what is and isn't covered. They're very clear. 3) They do an excellent job of feeling like you and your pet matter. Follow up emails sound like they were written by a human, and always include my cat's name. I'm sure they send tons of these emails every day, and yet I feel like they truly care about my cat.

This was my first time having to use my pet insurance.I called was I was at the imaging office on what I need to do, the customer person was helpful & kind. She gave me options on how to send the to Pets Best & she empathize with regarding my dog Madison. I know pet owners sometimes have to choose to take care their pets when the get & it can get very expensive, So who ever came up with pet insurance I thank them !!!!

I've had to use ASPCA Pet Insurance a few times for my little guy, but the biggest claim I had was back in November when he was having some stomach issues. I met my deductible in that one visit and everything over that was covered and payment was remitted back to me within a few days. The other times I've submitted claims after that, payment has been just as speedy.

Excellent service so happy we have this insurance for Billie.

Gunner, our golden rescue, has had lots of issues in the past. The one we were not prepared for was his desire to ingest his anti anxiety pills along with the pill pockets. What a nightmare. When we realized we could not locate pills or pockets or plastic bag they were in, we figured Gunner ate them. So had a trip to emergency room. Thankfully, the only thing we were concerned with was his recovery and not the expense, as we knew we had good insurance. Yes, we were pleased with the response of the company and the resulting reimbursement. We would not go without insurance EVER!

So happy to be able to say I’ve done the best for my pets with their healthcare needs. The claims were super easy to file and the reimbursement was unbelievable fast. It’s a pleasure to say that Nationwide did exactly what they said they would do with no game playing. I recently got another dog and she is now too covered!

My Merlin has had a difficult 12 months. First he had a bowel obstruction and had to have surgery to remove a hairball. Recently he has been seen for a blocked bladder and has been back to the vet a few times this month. It's been a very stressful time for both myself and Merlin. However, knowing I have Nationwide has taken some of the stress away as I'm able to provide Merlin with the best care. Keeping my fingers crossed that Merlin is "over the hump" with his illness.

My spunky pup has had some bad luck when it comes to vet visits. From a complicated neuter to random ailments resulting in a very sick pup, Loki (my cutie boy's name) has been through it all! Luckily, the major medical plan from Nationwide Pet Insurance covers almost the entire amount from our unlucky vet visits. It is a breeze to submit a claim and they honestly try to find any way they can assist. For example, even though neuters aren't covered, since we had to go back THREE times due to complications, I submitted claims anyway and was pleasantly surprised that the returning visits were partially covered; PHEW! I am so thankful for Nationwide Pet Insurance!

Recently I had to get a life saving surgery on my Yorkie. She is just a pup and not getting this repairable surgery (liver shunt) would be cruel in my opinion. I submitted the claim and after reading the coverage I understood, however it did not cover any of the other fees because it was associated with the liver shunt that is not covered. I was very disappointed and am in search now of a pet insurance with more coverage. I have 5 pets covered through Nationwide and not receiving some assistance for the fluids, pain meds, etc., was disappointing.