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Friendly and knowledgeable
Friendly and knowledgeable
Insurer: Trupanion
By:
Gave me information I needed for pre-approval.
Gave me information I needed for pre-approval. I wish you covered more testing driven by owners (in my case from Dr. Dodds' research into food sensitivities using Nutriscan, a saliva test that indicates which foods a pet has had in the past two years and is sensitive to).
Insurer: Trupanion
By:
Good communication.
Good communication. Trupanion covered exactly as they advertised
Insurer: Trupanion
By:
great customer service!
great customer service!!!
Insurer: Trupanion
By:
Great customer service unbeatable coverage timely payouts and they genuinely care about my pup!
Great customer service, unbeatable coverage, timely payouts, and they genuinely care about my pup!
Insurer: Trupanion
By:
Great customer service.
Great customer service.
Insurer: Trupanion
By:
Great service I got the answer to my question
Great service I got the answer to my question
Insurer: Trupanion
By:
I adopted my first dog ever on April 15 2014 unexpectedly and it took me a month to understand and sign up for pet insurance.
I adopted my first dog ever on April 15, 2014 unexpectedly and it took me a month to understand and sign up for pet insurance. I have liked Trupanion's service until last week when I submitted a claim for dental work. The reason 0% was covered was because notes from a vet visit two days before I started coverage with Trupanion said my dog showed signs of tartar buildup. It puts a real sour taste in your mouth when you are a diligent pet owner and your insurance company doesn't give back just a little of the $3,800+ you've paid them over the years to help cover the cost of a very expensive procedure. I used to think that Trupanion was personable and accommodating but this refusal of coverage came right after I found out that changing my address with Trupanion in August 2021 when I moved from Boston to Vermont would have saved me $10 a month in premiums and when I called, the rep said they couldn't prorate me even if I could prove the address change. I was understanding then but the back-to-back refusals make me realize that all insurance companies truly are all the same. We all know what we're getting when we sign up for insurance and in the end it'll hopefully be worth it. I just suppose that the high opinion I had for Trupanion is lost. But I do appreciate that it's always easy to get in touch with a live person so keep up the good work on that front.
Insurer: Trupanion
By:
I felt heard and as a result my issue was taken care of "swiftly" which I really appreciate.
I felt heard, and as a result my issue was taken care of "swiftly" which I really appreciate. Thank-you for being such a great insurance co. and caring.
Insurer: Trupanion
By:
I had a complex question and Noreen got the information and called me back (just like she promised).
I had a complex question and Noreen got the information and called me back (just like she promised). She was pleasant, well spoken, understood my needs and was very helpful.
Insurer: Trupanion
By: