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After paying their high rates for years for routine items covered without issue, I discovered that cancer is an incident and the coverage limits to do NOT renew yearly...thus whatever your max is, is the max for LIFE for that incident. That was a very nasty surprise.

I love this company...they have paid all of my claims for my dog without any questions and the best part is that it was all done in less than a week. I am so glad I have this insurance for my dogs. What a great feeling it is to know that if my dogs become ill I have trupanion to help me...Thanks Trupanion

MY DOG ATE RAT POISON, RUSHED TO EMERGENCY STOMACH PUMPED AND 4 HOURS LATER RECIEVED CONTACT FROM TRUPANION! HAD BLOOD WORK DONE AT OWN VET, ON VITAMIN K FOR 4 WEEKS THEN MORE BLOOD WORK

Roxy has used trupanion a few times this time for allergies. It has been a huge help, my vet was able to run allergy tests because trupanion will pay for them instead of just treating with meds to see if it gets better. I recommend it to EVERY pet owner it is a low monthly cost for a huge savings if your pet needs it.

Years ago I tried a pet insurance company but they found a loophole to deny everything. I spent over $10,000 over his 14 years because he then was uninsurable and I thought pet insurance was a scam. But then I found Trupanion. In 2009 when I got a puppy I researched pet insurance companies. I found Trupanion to have the best coverage and best prices. I switched to them and have insured 3 dogs with them. I must say, the service has been absolutely outstanding and personal. Their claim process and reimbursement is fast. They keep me informed every step of the way. I had to put my 13 yr old dog to sleep last week and before I could even contact Trupanion to tell them, Cynthia Howell contacted me with condolences and said she already took care of cancelling the policy, issuing my refund and contacted the vet for the final bill. She was so kind and saved me having to make that awful call to take care of business during my time of grief. I also got a personal handwritten note that was not just some canned wording. She knew my dogs, she knew the one who I lost prior to Trupanion. That card means so much. Another time I made a change to my deductible and didn't fully understand the details. Trupanion rep assisted me to correct the error I made and paid out my outstanding claims. I now have an 8 month old puppy whom I insured with Trupanion from the day I got him. He ended up needing a $2,038 surgery. Other companies would not have covered this surgery, but Trupanion has. I will sing

Faxed in my dogs medical history, appointment invoice, and diagnosis and got a check for everything my policy entitled me to. The only downside was my premium went up $3/month after the claim.

I am very pleased with trupanion. I left the claim form with my vet, and within a few days I received an email from trupanion informing me of receiving the claim. A few days later I received another email giving me a detailed breakdown of the refund. This email informed of that the check was in the mail. A few days later, I received the check...

my puppy became ill overnite and it was quite intense vomiting, i had thought maybe she had swallowed something. it turned out that after xrays and 48 hrs of monitoring she was just fine and probably had a dog flu virus

I have been extremely pleased in dealing with Trupanion...unfortunately not the first time, but again all the experience with the insurance company has been positive.

Prompt service; pleasant staff; made me feel good that we were providing the care that Jenkins needed.