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Amazing! So easy to use the app
Lemonade is so easy to use. I submitted my bill and they reimbursed me immediately.
Insurer: Lemonade
By: Robin
If I could give negative stars I would
If I could give negative stars I would. One the communication is horrible. I have several claims that took almost a year to complete! A YEAR!?!?? I get it you need all the documentation before moving forward. Except you don’t communicate what documents and when I get the documents over to you promptly after talking with the vets. You still talk too long. I had one of the reps email me and say, “I read in the notes you told Banfield you didn’t want a wellness plan bc you had one already” and then asks me who it is!?!? Excuse me did you even look at my coverages to see I had wellness through you guys. Geeez maybe that’s why I didn’t want one through Banfield. Now I’m thinking I should had it through them instead. Absolutely horrible. Reply to their reply: First of all, all the emails you sent me where asking for mor medical records. I advised you multiple times, hey she’s a puppy. I gave you her records that the breeder gave me and you kept asking for more records. Your emails kept asking for a years worth! Lol this is almost comical. She was an 8 week old puppy. Seriously? I kept emailing you guys telling you this and I would get the same automated response. Don’t get me started on my other dog I have a claim open since April 2021 that’s supposed to be A WELLNESS VIST! He got his shots!!!!! They gave him anxiety medication because he was scared of them. Yet you send me the automated responses need 12 months of records. I have contacted his vet and they sent you everything, not sure what I need for a WELLNESS VIST. EMBRACE IS A JOKE. None of my friends nor family will get it. I am very vocal about it on Facebook.
Insurer: Embrace
By: Sam M
Great
The claims process was quick and simple. That’s a💯 Customer service was💯
Insurer: Trupanion
By: Joann
Trupanion is the best pet insurance on the market and the customer service reps go up and beyond!
I have been with Trupanion for eight years now and I really am blessed to have had it to protect my life pal, Ginger Beagle. Customer service reps have been so professional and you can tell they really love what they do. I appreciate everything that this coverage has done for my pet and I would highly recommend it for pets.
Insurer: Trupanion
By: Theresa
Very easy and quick.
Very easy and quick.
Insurer: Trupanion
By:
Very glad I have insurance
Very glad I have insurance
Insurer: Trupanion
By:
Very happy with the service….
Very happy with the service….
Insurer: Trupanion
By:
Very quick and easy I submitted my claim online and it was approved within a few days
Very quick and easy, I submitted my claim online and it was approved within a few days
Insurer: Trupanion
By: