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Thank You Trupanion
Thank You Trupanion, for being there when my Milo had an emergency . They were right there helping and taking care of paper work during Milio's emergency at the vets. Thank You for being there. Bless You.
Insurer: Trupanion
By: Josie
The representative was very helpful…
The representative was very helpful with all my questions.
Insurer: ASPCA
By: Renee Boyd
Baby Girl had a sick stomach and was…
Baby Girl had a sick stomach and was unable to poop. She had no appetite but she drank lots of water and had no problem urinating. She was given lots of loving and meditation and we went home with food and meds for her. She got better in a few days. She started eating and then she tried to poop and blood came out. She’s doing fine now. The blood came out due to sliding on the rug by the door. I keep ointment on her for now.
Insurer: ASPCA
By: Susan Whitson
Where is copy of what is covered and…
Where is copy of what is covered and deductibles
Insurer: ASPCA
By: Claudia Wininger
Don't do it !!
I recently signed up for insurance for a one-and-a-half-year-old rescued Boerboel. When I called them to get information about the policy coverage among other things I was told there was a five-day waiting period on injuries. Two weeks into my policy my dog tore her ACL. I contacted my insurance person that wrote my policy and she assured me that it would be covered being that the five-day waiting period had passed. My $7,000 claim was immediately denied due to a special clause that excludes the 5 day waiting period for several major injuries. When I contacted trupanion they first told me I was denied because they're of the opinion that a dog does not tear their ACL unless there's previous degeneration already present. That is the dumbest thing I've ever heard, she's still a puppy !! The surgeon agreed that there was no previous damage and sent her her findings to trupanion stating such. I was again denied. I was told there was a clause under the pre-existing condition section that lists these special exclusion. When I contacted my insurance person she completely disagreed with how the contract was worded and that this exclusion was not listed with the waiting period section of the policy but was put in a paragraph down in the pre-existing condition section and was worded in a way that made it sound as if that special exclusion was only on pre-existing conditions. When I contacted trupanion again they did not seem to care about how misleading their policy was and l was told that I should have called them and ask questions about the way it was worded and what they intended it to mean. Why would anyone call and ask that question if they thought that they already understood what it meant and had the reassurance from their State Farm agent who also understood it to be coverd. If they cannot understand what a policy means then how in the hell do they expect the average person to understand it. That's why we call our insurance person !!! The real kicker is that now her knee injury is considered pre-existing and will also exclude any coverage of possible future injuries to her other knee being that they consider the second injury to be caused by the first injury. Wow that's a convenient way for them to get out of another possible claim!! I also wanted to mention that my premium is $176 a month which of course I thought was high but now that I read other reviews I realize I am paying almost triple of what everyone else was quoted. Please take my advice and choose another company that will not charge you a fortune and find a way out of paying all of your claims. This is been a very expensive lesson for me to learn but I guess it's better that I found out now before I spent a ton of money on premiums to just be denied for all of my future claims. RUN!
Insurer: Trupanion
By: Lisa Machajewski
Friendly helpful
Agents on phone were friendly answered all my questions beat the competitive price I was trying to replace, so far I’m happy I have not made a claim yet hopefully that works out good too.
Insurer: ManyPets
By: JPA
Good website
Good website, straightforward policy documents, knowledgeable people responded to my questions, and all at a fair price for accident & sickness + wellness.
Insurer: ManyPets
By: Builder NC
Highly recommend Trupanion as a company…
Highly recommend Trupanion as a company with friendly & efficient customer service. Their response to inquiries is almost immediate & I did not have to wait for refund when I had to submit a claim. The vet simply put the invoice through without my having to pay up front.
Insurer: Trupanion Canada
By: Elsie Doucet
Loved the representative I spoke with
Loved the representative I spoke with. I signed up my cat, and then to add my dog I had to call in. The representative I feel did what was best for me and my pets - The process of signing up was super easy and the coverages, and value of coverages I found to be better than many other companies available. The phone was picked up quickly and the representative was easy to understand and relatable - felt like I was talking to a friend. Thanks!
Insurer: ManyPets
By: customer
Best price and easy to enroll
Best price and easy to enroll. Hopefully will not need it but will add to this post if needed
Insurer: ManyPets
By: Charles