1
out of 5
POSTED: | BY: Leisa
What Happened
Trupanion was not very good with billing. They were supposed to bill me for payment on the 24th. All of a sudden, they started billing me whenever they wanted. I decided to cancel, they were not forthcoming with the cancellation. They even debited my card after I cancelled the service. I asked for my money back, I get this rude customer service person....I reported them to my bank. If I have to go through this for payment, I can just imagine what I have to go through for reimbursements. I will not use or recommend them to anyone.