1
out of 5
POSTED: | BY: James Thomas
*****WARNING********
*****WARNING********
Do your research before signing up with this company . You sign up at what you feel is a good fair/competitive rate to only realize later that once your are enrolled then they have you …then they gradually increase your rate every year . And not by a couple of dollars but substantially , and then say it’s because of the increased vet rates in your area and claims !?!? It hasn’t changed here in years !! And as a client you also have to get to a min $ amount on a claim before you can access a claim and then on top of that you also have to pay a deductible?? We’ve been with Trupanion for 3 yrs and our rate started out with $48 /month , then it went up to $65 , then a yr later $83 , now we just received notice again by email, not even the common courtesy of a phone call , that it’s going up again to $103 / month Not one claim have we made and when we called to discuss this …they don’t care !!! I think they use the low rate to get you enrolled and then figure you’ll just bite the bullet and stay even with the increases . I’m sure some people do as it may seem a risk to your pet to leave and a hassle to get new coverage .That’s how we felt but no more . Also I have a feeling it may be bc as your dog gets older they increase your rate but they won’t admit that and will say it’s bc of another factor . Anyway we are done .
Trupanion please don’t reply saying your sorry etc , like you do in all the other negative comments bc you don’t care about your clients pets …only their money !!
Read more on Trustpilot