Sonnet | Pet Insurance Review

Very friendly service. Took time to review everything with me and answer all my questions.

The agent with whom I spoke was a complete gem of a person. Patient, helpful, knowledgeable, did not apply pressure to buy. That the online quoting system keeps your quote and allows you to amend it while you experiment with your coverage is so helpful. Sonnet saved me money on both my policies!

I would never recommend this company. In respect to my policy they have been unethical and fringe on fraudulent practices in my opinion where I am concerened. Good luck getting through to a live person and having anyone return your calls! I had an incident in a parking lot in 2022. I was parking and another driver backed into me. I had zero damage while the other driver incurred some. I did the appropriate and called Sonnet to report it. Initially I was told I was not at fault, Days later I was contacted by Sonnet and told I was actually 50% at fault (for someone else backing into me???) I didn't fight it because I had no damage and didn't see the point, regardless it was a zero dollar claim. As Sonnet is no longer offering auto insurance in Alberta, I have been looking for another insurance company. Imagine my frustration and anger when I discovered that Sonnet has rated this as an at fault accident with "Direct Compensation Property Damage" which have trippled my insurance premiums!! The best part is that Carfax has this reported as a ZERO dollar claim. So how can they have me rated as a higher risk when they reported this as a NO claim??? Once again, no one has gotten back to me and my policy lapses in early September and I have been fighting with this for over 2 weeks. If you're looking for insurance and you get a decent quote with them, my advice is RUN! Find an insurance broker local to you, that you can actually see in person if you need something.

The sign up process was easy and the coverage was excellent with all the information available in summarized form. Pricing was competitive and one year of free telus health insurance was cherry on top. Just hope the claim process is easy as if ever needed, although reviews were positive from people.

Great service, cheap rates