Sonnet | Pet Insurance Review

It was very easy get through to speak to a live person. Usually you have to speak to the machines until you get a human being. Thank you Sonnet for keeping live agents serving people.

I work for an insurance company and I am never one to bash on my competitors. I know every companies strengths and weaknesses and don’t encourage anyone to leave their company for me. SONNET HAS NO STRENGTHS - I already had knowledge on how bad their service was but I had to deal with them while my parents were on vacation. They have no 24 hour customer service line, non-functioning robot chat services on their website, and inadequate function / control of ALL of their email lines. If you ever have an emergency and you’re insured with sonnet don’t even bother contacting them. They won’t help you anyway! They can’t even help you if they wanted because all of their means of communication are poorly monitored. Not to mention the inconsistencies between information provided by the agents. Nobody can be held accountable for their actions or statements because there’s no way to identify who you spoke to. Horrendous. Please stay away

When you call you are not a number they referred to me by name and were very polite that makes a great difference

Horrible company to deal with. I had a house flood in April. They sent a Restoration company to come photograph all my belongings that would damage during the flood. And made sure that everything was all nicely together in two rooms. Easy to access and easy for them to do their appraisal unfortunately the group they sent did not speak English at all. Was very hard to communicate without at the time they had removed 80% of the items to the yard to be picked up by a company. When I came back down I had noticed that they had moved a bunch of the items into a separate bedroom and did not include them. So I reached out to the address to it about. It mostly was consent about my daughter's medical supplies and equipment that was missed. To find out weeks later when I get the pictures where I have to give receipts etc. To find items that they had taken out of my house on even included in the list. I reach back out to the adjuster who tells me that he will resend the company out. Okay fine but they took some of the stuff with them on the first go about. I have pictures and videos at the time of the flood that show as well. All these items were when the flood happened. They sent people three times once on the day of the flood and took 3D videos of the whole basement so they can clearly see the missing items. I would stay away from this company at all. Cost cheaper premiums come at a cost. Now it's Sept 17 and still can't get a hold of my adjuster. No phone number for u to call.

Thank you Sonnet for providing one of the best prices in the Car and Home Insurance Provider . Appreciated so much 🙏