Sonnet | Pet Insurance Review

Payment date was moved without consultation. Horribly inconvenient when you're trying to pay, cancel, and move on. Website is designed horribly, no option to cancel without getting ahold of them directly, phone number links to a robot and asks for an extension that I was never given and isn't in the app. Makes me feel like I'm not allowed to leave, worries me that I will not be able to get this fixed and will be paying for 2 policies at once. I Just want a section where I can put in my card, pay it off, and leave.

While buying the auto & tenant insurance, I was told that I need to make 2 months of advance payment. However, my CC was charged twice and I was made to pay 4 months of advance payment. On reaching customer care on chat, they were reluctant to check and resolve the issue. Rather than, they were pressing the fact that the payments for balanced months has been adjusted accordingly. Sonnet needs to understand that they need to adhere to their commitment while making purchase of the policy.

The agent I spoke to was very friendly, took the time to answer all my questions and explain everything that I needed help with. There was some wait time to connect to a agent but when I did finally connect, it was a good and helpful experience.

I use to be with sonnet... the prices were great for about 2 years... the third year they wanted to nearly double my insurance with 0 accidents or tickets. They are absolutely terrible because they get you hooked and hope you dont check your renewals. TERRIBLE

easy to navigated--was helpful and complete and forward presentation that was easy to digest!!!