Sonnet | Pet Insurance Review

I purchased auto insurance in Aug 2025 for my brand new car. But, They put me in misrepresentations accusing me of using uber. Funny part is uber is not even available in my town. I was an uber driver last year but never drove or signed up on my new car which I bought in Aug 2025. Now I can neither buy a new policy, as two other companies denied me services because of misrepresentation caused by Sonnet and I am tired of asking any evidence or SS of their system which shows such reason but they failed to provide any. On their suggestion, I tried to contact uber several times waiting in their holds for hours, to provide me a letter or anything showing that I have never used my new car on their platform but unfortunately they also are not providing me anything like this due to their policies. Sonnet Insurance was my biggest mistake, they put on a spot where i can neither buy a new auto policy nor their customer services is ready to help me in any way. Please stay away from Sonnet Insurance. My brand new car is parked in my driveway which I can not drive because of them. My policy number was- 502651861 Their customer services only suggests to email them on help@sonnet and revert on the email asks me to call their customer services. I am in this loop of inconvenience. Please stay away.

Really nice work

Not allowing cancellations online is criminal. I spent an hour on the phone waiting and no one picked up. I'm not even churning as a customer - I just wanted to switch from tenant to landlord insurance. The app was too dumb to let me do that, so I had to buy a new policy and cancel the old one. Except they won't let me cancel the old one! There is no reason that after 8 years in business, they haven't built it. This is purely to frustrate customers into not cancelling. I've been using sonnet since 2017, but my next insurance policy will not be through Sonnet. Update 11/13: It took them a week to get back to me by email, and the email just told me to call them. What is this clown show?

Very easy website to navigate.

Online quote feature bugged out and then it auto canceled my other policy waited on hold forever and after speaking to them they didn't even know why my policy got canceled and were supposed to get back to me and so far nothing a few days later