Petsecure | Pet Insurance Review

I was just told that my claim will be denied for a spay procedure. Because I had chosen Plan 4 and had been told I could select how to use the wellness portion, I thought it would be covered. I also discussed that question over the phone before selecting this policy. It is not listed as an exclusion so there is no way to know. The rep went through the list of what is covered under wellness, however it is not clear that this list is exhaustive when receiving the document initially. All the rep could say is" it used to be covered, but our policy changed..." It takes 15 days to cancel the policy and this will be my last premium. The staff is very scripted and no empathy even if they misled me. I read the contract, yet, the language is deceiving.

I had (as I just cancelled the Policy) insured my three year old Boston Terrier from the time she was eight weeks. Through time the premiums were increased substantially however reimbursement was minimal IF any in fact as there was always some exclusion. Plans are confusing and even agents are not clear on them. When I initially registered my dog I was told that I would also have liability which I recently found out that they do not provide. Each time I submitted a claim, there was always a problem and you would have to chase them. I sincerely hope that anyone thinking of insuring their pet with them reads all the reviews --for myself it is better to put away in "Doggy Fund" the fluctuating amount(s) they charged each month.

Paid premiums for almost a decade. Never made a claim then one day we did. and they told us that we were not covered, we got screwed over even after paying in over $7000 in premiums .I am just going to put the money in an account and if its needed its there. hopefully we will not need it.

After i submitted a claim for my dogs ACL repair i got a letter in the mail saying that from now on they will only pay 40%not the normal 80%. I called and was told a manual review of the file would be done and someone would get back to me but nothing, as i expected. They said this was done by computer and all files were checked every six months i said if thats the case i have not had a claim in the last six months.

I have a Havanese and I insured her with plan 4! I had to do surgery on her both knees. Do you know what the Petsecure did? They paid the cost but immediately they sent me a letter that they are not going to pay 80% of expenses anymore and they will pay just 50% from now on. however they are charging me for plan 4 monthly but only paying 50% of medical expenses. I am going to cancel my plan and I am not going to use this insurance company for my second dog!