Petsecure | Pet Insurance Review

They will not cover our siamese kitten for any skin condition even though he never had one to start when we got him at 8 weeks old. He only had a few bumps on his head from a litter mates claws.They take over a month every time to complete a claim and always blame it on a busy season. They increase the deductible as the pet ages and constantly decrease the percentage of coverage. My one dog is only covered fifty percent and the other is only sixty percent. I switched my dog from secure four to three and lost all the claims towards my yearly deductible that we had worked off without the, telling me this would happen. The supervisor was rude when I talked to her about this and did nothing to try and make the situation better. I have tried to get answers to a claim for one of my cats that's been incomplete for over a month and no reply after contacting them several times. I have four pets insured with them and will take my business elsewhere next time.

I've had pet insurance for about a year with petsecure. I have the secure 4 plan. My dog just had a bilateral tplo surgery on Sept 1st...which was close to $7500.i I submitted the claim about a week after surgery. Petsecure has already processed the claim and we are getting reimbursed $5972. Our deductible was already paid so we got back the full 80%. Pet insurance has allowed me to focus on my dogs recovery instead of worrying about how to pay for it. I have not had any issues to date with the service or refusal to pay. However, they are quick to exclude pre-existing conditions. My dog did have skin issues when he was a pup, he was found malnourished & in -20 C weather. Because a skin scrap was done to test for mites and he was given a vitamin supplement to help his fur/skin, all skin conditions and related issues are excluded from his plan. Which is extremely broad and could cover a wide range of future problems. I would definitely recommend pet insurance though.

I went with persecure to give myself piece of mind. The SPCA recommended there program so I thought they would be a reputable company. I was paying $86 per month and received absolutely nothing from this company! My dog went in for an emergency visit, claim denied. I then had him in for his annual check up, claim denied. I then tried to get his teeth cleaned again, claim denied!! I later had my visa stolen, called them to let them know the account my payment was coming out of is no longer existent, and I would call in when I received a new card. I then find out they sent me to collections for 2 missed payments !! When I called to get an explanation I was told it's not there problem my visa got stolen. Anyways I paid and I would like to say a big FUCK you guys. Your customer service was awful and your policies suck. I feel like an idiot for literally giving you money every month for nothing.

My claim was reviewed and approved within a couple days of submission. I received my cheque in the mail within 15 business days. Very efficient and stress free process

Overall I am satisfied with the coverage I have with Petsecure....they always however take a long time to reimburse you....That is my only complaint....they never respect the 7 to 10 days commitment.....my last claim was submitted almost 4 weeks ago...still have not received the reimbursement.....