Petsecure | Pet Insurance Review

This company is an absolute joke. I was with them for almost two years, and finally had to make a (perfectly legitimate) claim. They refused it, but oh, it only took me about 6 weeks and probably a half a dozen phone calls to find out. Do not waste your money, I spent more then $2000 on this joke of a "business". I am in customer service and if I EVER treated my clients this way, Id be fired.

I have had a truly wonderful experience with Petsecure so far! My kitten had to go to the emergency vet because he had swallowed part of his toy and they were very helpful - processed my claim quickly and with no hassle. Whenever I have called in to speak to anyone on the phone they have always been super helpful and showed a genuine interest in my cat. Would definitely recommend them!!

This company takes far too long in refunding a claim. And they have the nerve at certain times to year to excuse themselves by saying its "a high volume time" for processing. I pay these people 80 bucks a month for basic illness coverage and 20 days to get a re-imbursement is complete bullshit. Manulife, which is one of the worst human providers of all time, can have my claim back to me inside of week. These people have no excuse.

Our puppy came with 6 week trial offer. Two weeks later I had to take puppy to emerg for bacterial infection. Pet secure paid $600 bill, no problems encountered

I have been a customer of Petsecure for a quite some time and this is the first time I have submitted a claim. My dog had an abscess deep in his anal gland, and required surgery. He became ill with vomiting, loss of appetite etc later so he went back in for diagnostic tests. Total amount spent at the vet was over $800. With a $300 deductible, I was expecting at least around $400 back. The claim was submitted in Feb 2016, its now March 28 2016, on calling them today, I learn I am to expect $51 back!! It has not even been deposited in my account yet. I would have been better putting my $60 a month premium amount aside in a separate account to cover the vet bills, as it is, even after paying premiums all this time, I am out of pocket. I would not recommend this company.