Pets Best | Pet Insurance Review

Pets Best lives up to their mission - we initially took out a policy, knowing that veterinary care can be costly, but never thought we'd be looking at a cancer diagnosis. It's a great peace of mind that we have the policy and our Luna's care is covered. We hope to have her with us for a long time, and this insurance policy makes that possible financially.

I was prepared with an itemized statement and that really helped the claim go smoothly. I'm so glad I had insurance and no one plans to use it but they really came through. I had an emergency situation with my cat and definitely wasn't planning on that kind of bill either. The decision came through faster than expected and the payout did too. I definitely plan on recommending Pets Best to others

My puppy who is now 15 weeks old, went in for her first appointment to get her vaccines and a check up when she was 12 weeks old! It was a decent chunk out of my pocket and as a part time employee I knew insurance would be necessary in raising her so I could always ensure she'd receive the best care possible. She got everything she needed and it came up a little under $300. I got a little over $200 back and it really helped as I sometimes struggle to keep up on bills when such large expenses come up. It did take a few weeks for my claim to be processed and to receive my reimbursement but that's the only downside I've found so far. I think customer satisfaction would be much higher if Pets Best found a way to speed up the processing time significantly, without increasing the amount of claims denied like many other pet insurance companies have managed to do. Other than that, filing my claim was easy and for the time being, I have not had any issues with the company cutting too many corners to avoid helping me and my pup out to the extent that my policy requires. I hope that I continue to have good experiences with Pets Best but I also hope that the processing time of claims will decrease over time whilst maintaining the same standard!

Pets Best had a lot of significant website issues..last year making using their service very difficult. But they appear to have worked it out and now it works great and their services back to being 100%. They are not super fast to pay claims but that works fine for us. Love PB

I made the promise that the next time I get a pet I would make sure to have Insurance(which is when I got this policy) for the pet since they are like family. Well the truth is this Insurance policy does not cover much, very rarely and is very expensive and keeps going up to the point of unaffordability. Now, I am locked in to a policy with a company that doesn't even cover barely anything. We never expect, or want to put in a claim, that means our animal/pet is sick which is not what we want and then on top of it having to pay the premium and then fight for coverage off visits when we are hurting and sad due to pet illness, your company literally make promises you don't keep and then kick us when we are down. I wish I had the option to leave your company, but I am locked in this very bad relationship of sad service, poor coverage and a joke of a partnership. If you are considering a Pet Insurance policy I would highly consider shopping elsewhere as this company seems great but they do not cover much and will make you fight, work hard to try to get anything covered.