Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,152

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sandra Marshall

My 10 month old Frenchie was diagnosed…

My 10 month old Frenchie was diagnosed with epilepsy 2 months ago. PetsBest paid 90%, of close to $10,000, in emergency vet bills, with no hassle. The best $50 a month, I have ever spent! I purchased the insurance when my puppy was 10 weeks old. Never anticipated her developing epilepsy. She was afforded the best medical care a dog can have. MRI, spinal tap and other tests performed to rule out any other causes, for the epilepsy. I will always have pet insurance and thank God for it!
Read more on Trustpilot
3

out of 5

POSTED: | BY: Fabi

This is a satisfactory pet insurance

This is a satisfactory pet insurance, but very expensive. I have 3 cats. And 2 of them are turning 3 years old, so now I'm being charged $20 more for them. They have no conditions and have only been to the vet once per year, so I don't agree with the raise in my plan; it was way too much if tou ask me. The rest is fine.
Read more on Trustpilot
3

out of 5

POSTED: | BY: Laura

3 stars because they paid a portion of…

3 stars because they paid a portion of my claim however the wait time for responses and answers is way too long. My other issue ( which I’m still waiting for to be resolved) is my dog had surgery on 7/20, on 7/21 my claim auto renewed so I had to pay 2 deductibles for one surgery which is completely unfair. My surgery date was delayed partly on waiting for a response from you so that additional deductible should be reversed.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Raymond

Claims are easy to file and Pets Best…

Claims are easy to file and Pets Best usually pays more than I expect. Compared to previous companies I have used, they are far superior!
Read more on Trustpilot
5

out of 5

POSTED: | BY: Gregory Kurtz

Shopped around, and selected Pets Best

So far, so good. I've only bee a customer for less than a month. We have two young puppies that we covered, including the wellness option. We've already made a claim on that (1st vet visit!) and received info on what Pets Best will pay (a significant amount). I'm a pretty happy camper - and our puppies are too!
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review