Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,690

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Nicole Georgia

A Godsend Pet Insurance Company

We are so pleased with this Pet Insurance. We had it for Our previous dog and it was a Life Saver as at the end He needed a lot of Medical Care which rang up the Bills. But because of having this Insurance We were able to pick up the costs that were not covered. Now We have a New Puppy and We didn't hesitate to get Her on this Pet Insurance again. Although You never wish for any illness they can pop up at anytime and be very costly. This Insurance Company is on top of the claims which makes it great because You don't have to wait months to get Your payment. A very reliable company.
5

out of 5

POSTED: | BY: Shannon

I can’t say enough incredible things…

I can’t say enough incredible things about pets best! They have the easiest claim submission process ever, the only change your policy cost based on age and not how many visits to the dr/ER, and the turn around time for claim submittal is usually less than 7 days. Truly wish they made human insurance this easy!
5

out of 5

POSTED: | BY: Patricia Fitzgerald

I have had Pets Best Insurance for Frankie

I have had Pets Best Insurance for my shih tzu Frankie for almost 4 years and I couldn't be happier with them! I will continue coverage and continue to receive excellent service from the Pets Best Insurance and I highly recommend them.
4

out of 5

POSTED: | BY: Jamie

Friendly

Friendly, knowledgeful people. My only concern it does seem to take them a long time to deposit your funds. But, I would still recommend Pets Best.
5

out of 5

POSTED: | BY: Marjorie Falin

Simple Claim Forms with no Delay in claim Paid!

Super easy claim forms I completed in less than 10 minutes and immediately submitted before leaving the Veterinary Office. Prompt reimbursement of my wellness claim and directly paid to my bank account, no waiting for the mail.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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