Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,152

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Quinn .

Want to cover costs of your pet? Go somwehere else.

When you go to get a pet insurance, you'd expect them to cover things your pet would need. Yeah. Pets worst. They didn't. I had thought I signed up for the best coverage they had, yet, for some reason they didn't cover any of the costs of the care I should have been paying for. Learning after I paid all my money to the vet that I didn't have that policy. I knew for a fact I had chosen all the options to get the care my pet needed because we were worried she was about to die. Luckily she was okay but, after finally getting the care she needed, I had learned my plan didn't cover what I thought I was paying for. Paying out of pocket for each vet visit. Worse was I didn't see any option to boost my plan to one that covers what I wanted.. I look now on their site and they have a policy for that. Why? I wanted to get an insurance for my pet to help me cover costs and they didn't give me the option to have that policy. Basically took my money and ran and didn't pay a dime. Didn't even cover a $4 biohazard waste fee.
5

out of 5

POSTED: | BY: Pat Hawkins

Very happy with Pets Best

Very happy with Pets Best. Our pup just turned one and we’ve filed a few claims. All were processed quickly and accurately. We’ve reached our deductible and have started receiving reimbursement.
5

out of 5

POSTED: | BY: jose andino

So far I’ve done a wellness claim sent…

So far I’ve done a wellness claim sent in invoice took about a week to get processed everything went good thank you
5

out of 5

POSTED: | BY: A Torres

Very thoughtful support

Very thoughtful support
5

out of 5

POSTED: | BY: Michael Kazaoka

Excellent pet insurance

Excellent pet insurance and claims are processed fast. I have enjoyed the insurance we have on our dog. Highly recommend Pets Best!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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