Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,171

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Mary Segall

Insurance not what it appears.

1. Ive been waiting almost 3 weeks on a $10,000+ surgery bill with no compensation from pets best. 2.im wondering Why are petsbest is not clear on the information? why am I waiting so long? 3. they changed the “ condition”on my dog from acute to chronic. The dog collapsed. it was not chronic. Yet you won’t show what I wrote on the “ view your claim” center , where I wrote “acute”. There is a transparency issue here. 4. Petsbest does not cover dasuquin adv vet prescribed joint meds for joint pain. my vet says other providers do. Bio medical waste not covered either- it’s in The fine print .
1

out of 5

POSTED: | BY: Thomas Towler

THIS COMPANY IS A TOTAL SCAM!!

THIS COMPANY IS A TOTAL SCAM!! Management and Customer Service Agents and Staff aren't friendly. Pets Best will block you for writing negative reviews on their social media platforms and they will refuse to unban and unblock you. They will reply we can not unban and unblock you because we are still seeing negative reviews about our company on social media. They blocked and banded me from their social media platforms and are refusing to unblock and unban me from their social media platforms. They are still claiming that they are still seeing negative reviews about them on social media platforms. I've told Pets Best that I see alot of negative reviews about them on social media and those people aren't blocked and band from Pets Best social media platforms.
5

out of 5

POSTED: | BY: Pam Black

I am so thankful I choose Pets Best…

I am so thankful I choose Pets Best insurance company. Not only are they courteous and informative. They are quick to respond on claims. They also have doctors that will talk to you about decisions if you have to have some kind of surgery. I would recommend them highly and have to my friends! Rare in today’s economy ❤️ thank you Pets Best!
5

out of 5

POSTED: | BY: Donna Bridgers

Quick Payment!

Claim was reviewed and paid within a week of submission. Transmittal of information was very easy.
5

out of 5

POSTED: | BY: Liz Sullivan

Submitting claim on app could not have…

Submitting claim on app could not have been any easier. Review of claim and payment was very quick. Very happy with Pets Best!!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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