Pets Best | Pet Insurance Review

My claims went in on 2/14 2023. I had to call petsbest 3 times before I found out they were still waiting for medical records. Which they had for a few weeks,finally on March 30th after calling again and about to drop my coverage, did they finally finalize my claim. I have direct deposit and have yet to receive reimbursement to my account. Petsbest appears to be very nonchalant about settling claims

Always a great company to work with. I would recommend getting your pet insurance wether it’s Pets Best or another. I had another pet insurance but it did not cover nearly as much as Pets Best that’s why I switched.

PetsBest Insurance is the worst pet company I’ve ever dealt with. They take forever to process a claim stating they are busy with an influx of claims. In my experience with the several claims I have filed, the lengthy time they take to review my claim is solely used to do their very best to collect any info that might disqualify my claim. My initial claim sat for 3 weeks with no attention. I called several times and was told they had all the info to process my claim. On my final call regarding this particular claim, I was notified that no one has been working on my claim and after 3 weeks and still, no one had contacted my vet for medical records. I filed a wellness claim that got incorrectly processed as an “illness” claim (twice) under which the services I received were not covered by my medical policy, but were covered almost entirely under my wellness plan (which is of course an additional monthly charge). I called PetsBest and emphasized it was a wellness claim and the claim AND vet records both reflected that fact. The agent helping me said he would make a note about the wellness claim to ensure it would be processed correctly. However, when I was eventually notified of the resolution of these two incorrectly processed claims (since they were YET AGAIN) processed as an illness instead of wellness I did not receive any reimbursement for the visit. Once again I had to resubmit the vet records clarifying that it is a wellness claim NOT an illness. For my wellness claim to be processed (3 months after the visit and original claim submission) the co then stated they needed an itemized bill of the wellness visit in order to process the claim correctly. When I called the vet to request this info the receptionist said she has never had an insurance company request something like that and she doesn’t understand why the insurance co is being so difficult. My final claim was partially paid out but of course, all the money went back to PetsBest to be paid against my deductible. I’ve spent over $480 on monthly insurance payments in the course of 3 months. In that time, I’ve spent over $1,000 in veterinary services that were almost all denied reimbursement for. Using PetsBest insurance was a HUGE waste of time and money as the only payout they approved went to my deductible so that’s more money I wasted on for the insurance co to take forever just to do basically nothing. Every agent I spoke to told me different info and they say they’ll call you and update you but no one ever does. BUYER BEWARE!! Overpriced and underserved.

Always great communication. Process of claims is faster now. Happy with their service

They’re fine. I think they’re comparable in price to other providers, although I feel like a lot is not covered but that’s just how insurance works I guess. The biggest reason for 3 stars is that the lead time for claim processing is very long, and has been this way for a while, it’s not just temporary. I have friends that get their claims processed within the week, and with Pet’s Best, I’m typically looking at at least 3 weeks…