Pets Best | Pet Insurance Review

We decided to get pet insurance when our male cat Tizzy for four months old. Our niece, who had five different animals at the time, suggested Pets Best. We look at several different carriers and went with Pets Best. Tizzy became ill after surgery at five and a half months and Pets Best remitted our portion within 10 days time. He again became ill at almost seven months and each time he had to have a procedure or visit the animal emergency hospital, our payment was on time, within 10-12 days of his service. Filing a claim was easy online and the Pets Best staff keeps you apprised of the time frame for payment by email. Our Tizzy is healthy and happy finally and we are very happy with Pets Best coverage and their staff.

Hi! My name is Debbie and I live in Colorado. PetsBest is really great! Their response to a claim is received swiftly letting you know its been received and they give you a date by where it will be done also. If for any reason, like waiting for info from the vet, causes any delay, they will send you an email and let you know what's going on. They are always helpful and kind when you need to call them on the phone too. I just love PetsBest. When my friends ask me who is our insurer for our dogs, I happily tell them PetsBest.

I like pets best it takes a month to 42 days for pets best to let you know if approve or denied for accident. However, what i dont like is if you had accident only policy and pet had a minor injury like a scratch or bite wound that could heal in like less than 2 weeks. If you decide add illness how you know if they will cover any illness. Then they say they can deny the illness say its preexisting but it depends on case. I mean thats stupid so how do i know if any illness will be covered at all in future. My cat is pretty healthy and vet says cat healed pretty good from scratch and you cant see it. Also bite wound was gone. I mean if you take action right away with accident a cat can heal if its so minor. I dont understand if you want to add illness why do they say previous injury are not covered when covered under accident. So basically if add illness its like you aint sure. I swear if my cat in future ever gets sick and they dont cover. I am go drop pets best and i will tell everyone about them. If they approve then maybe ill tell people they are ok. I mean accident they are good but illness im afraid. It is a 14 day waiting period for illness. I think my accident starts next day because i change my policy. I really think if you update the policy to illness they should not count injury they cover against you if you add illness. I mean they are get more money. They should be happy about that and somehow be able update policy without cancel it.

Getting reimbursed was simple and painless.

This was a simple claim but I never expected it to be resolved and approved in less than48 hours! Thank you!