Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,679

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Consumer

Pets Best have been absolutely amazing…

Pets Best have been absolutely amazing when it comes to reimbursing for our Great Dane’s Hannah’s care. Wouldn’t know what to do without them.
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1

out of 5

POSTED: | BY: byron

Very slow in paying claims

The whole purpose for insurance is that you won't be put into a financial bind when tragedy strikes. We had to front $5,000 for a surgery. We are now three weeks post-op and our claim has yet to be processed. I called them two weeks post-op and all they did was apologize for the delay. Apologies do not pay the bills.
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5

out of 5

POSTED: | BY: Jonathan

4 years in, nothing but good experiences

I've had insurance for my dog through Pets Best for about 4 years now, and I have only good things to say. About 1.5 years after taking out a policy on my dog, she started developing mast cell tumors. She had to have two tumors surgically removed and an additional invasive stomach surgery to check on a severe digestive issue, all within about 5 months of each other. The vet bills were hefty, but Pets Best covered their share of 90% of the bills with no fuss. My dog continues to receive quarterly check-ins with a vet oncologist, and Pets Best rightly counts those expenses towards my deductible, also with no fuss. Gives me peace of mind. Unless something dramatic changes, I'll be keeping Pets Best insurance for my dog, and using them for future pet insurance policies.
5

out of 5

POSTED: | BY: Wanda Anderson

Simply THE BEST!!!

For the second time is 10 months, my little dog is ‘down’ with IVDD. Pet’s Best was there for us with his previous neuro surgery and here with us again. I’m so thankful I selected Pet’s Best to insure my boy……they are a Godsend!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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