Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,177

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Meliza Gandara

Do not recommend!

All of my claims were denied because my dog was born with the illness so then what is the point of pet insurance if it is not going to cover any of the future costs? I am very disappointed. I spend hundreds of dollars with Pets Best insurance for nothing and not including thousands of dollars I spent on my dog's vet hoping insurance will cover some of it. I do not recommend if your dog is prone to getting sick due to previous illness.
5

out of 5

POSTED: | BY: NADUA FARAH MORAD

Excellent Service PETS BEST

I recommend this company for its excellent service.
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5

out of 5

POSTED: | BY: Joel Rudy

Payment made very quickly

Payment made very quickly
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5

out of 5

POSTED: | BY: Karen Smith

Easy to Use

Easy to fill out claim. Variety of coverage options. Good customer service. Prompt processing of claims
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1

out of 5

POSTED: | BY: Autumn Li

Petsbest insurance determined my cat's…

Rejected $650 claims because my cat vomited before Petsbest insurance determined my cat's vomiting as a pre-existing condition. One morning my cat vomited 3 times in a row, so we were worried and sent her to the vet. A month later, the Petsbest rejected $650 claims because they saw my cat vomit before the insurance registration date(from the medical record). If you are a cat owner, you know all cats occasionally vomit due to hairballs, stress, and diet change, which is very normal. Hence, be careful with Petsbest insurance. You are only qualified for it if your cat has never vomited before. ----please check the reply from Petsbest. They require your cat never vomited before/during the insurance activation period, which is BS. All the cats will vomit occasionally. In short, no cat is qualified for the Pestsbest insurance.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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