3
out of 5
POSTED: | BY: WillieT
Slow on Claim
Slow on Claim. It took over 30 days for them to even look at the claim. It needs to be faster.
Read more on Trustpilot
4.9
out of 5
Number of reviews 14,177
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Georgianna Parisi
No one to chat or speak with on the phone
I submitted a wellness claim on 4/26/23. All I see is that it is "in process". Every time I go to the chat, it says there are too many people wanting to chat, so it can't accommodate me. I tried to call, and was told by the robot that everyone was in a training session. I had Nationwide before, and always got reimbursed the next day. I have been reading other reviews, and everyone is having the same trouble with this company. I will be returning to Nationwide.
3
out of 5
POSTED: | BY: Joe Faeghi
My dog went to the vet for cornea eye…
My dog went to the vet for cornea eye issue. First 2 weeks we took him in and doctor said he isn’t getting any better so the 3rd week he said we need to keep him so they can make sure he gets better. He stayed for 3 weeks per vets orders and pets best is not paying because they say it’s boarding. How is it boarding if the vet says he has to stay.
5
out of 5
POSTED: | BY: Willy
Great and timely response.
I submitted my claim and i got a quick response. Very satisfied with the professionalism.
2
out of 5
POSTED: | BY: Lyn Moraghan
It took multiple attempts for the…
It took multiple attempts for the process to go through and when it did, only 1 of the 2 bills were addressed. I found the communications to be very poor and unclear. When I investigated why it was taking so long, I found out that I was supposed to call both the emergency vet and my local vet to send over the required paperwork. This initially led to the claim being denied which just delayed everything. Pets best came highly recommended to me and I was thoroughly disappointed with the experience.
Sorry for this but I am trying to be honest here.
Sincerely,
L
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.