Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 14,121

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

VETERINARIAN: Lone Rock Veterinary Hospital

POSTED: | BY: Jessica Ortz

Scam Alert for Pets Best

I submitted $800 worth of claims. Wellness, shots, an early and meds. It took them over a month to get back to me via email to advise they denied all claims. This company is a total fraud. I paid my premium every month for over a year and received absolutely no benefit from it. Don't trust this company.
5

out of 5

VETERINARIAN: Red Oak Veterinary Clinic

POSTED: | BY: Krista Bridgmon

New pet added to existing policy

We added a new pet to our existing policy and went straight to the vet for first vaccinations and health checkup. Snapped some quick pictures of our receipt and itemized visit description and added them to the Pet's Best app. Within a week or so payout was directly deposited into my personal bank account and I got an email with the payout decision. Easy Peasy!! Now my new baby has her shots and first wellness check and I didn't break the bank! Please be aware that I have the wellness add on to my policy (accident and illness alone doesn't cover preventive care) So far, I have not had to make any accident/illness claims, but its nice knowing the coverage is there should something happen!
5

out of 5

POSTED: | BY: Terri Kesler

Pet owner experience with Pets Best

The process to file a claim is straight forward and can be quickly completed. Communication throughout the process is excellent and timely. Claims are completed in a timely manner and explanations are complete.
5

out of 5

VETERINARIAN: Bridgetown Veterinary Emergency + Referral

POSTED: | BY: Judy Bottita

Excellent company

Pets Best has always been responsive to claims and always thoroughly explained their determination of payment. As a baby, claims were easy but since developing epilepsy, claims were more frequent and more complicated. Pets Best has continued high quality service and responsiveness, making it possible for me to provide the care my girl has needed over the years. It is only due to Pets Best that I’ve been able to do so. I’m grateful to them and would highly recommend them to anyone needing the best in pet insurance for their own pets.
5

out of 5

VETERINARIAN: Petfolk Veterinary & Urgent Care - Southside

POSTED: | BY: Nancy Wagner

Great Insurance

I filed my claims on Saturday, on Tuesday I received notice that the claims were completed! It actually took longer for the money to hit my account, (not Pets Best fault) then it took to complete the claim. Love this insurance! This is the best vet insurance I've ever had.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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