Pets Best | Pet Insurance Review

I chose PetsBest based on other reviews I read & Reddit threads saying they processed things quickly and were a good company. I am not happy so far--my first issue is technology. I had to reset my password, and when I clicked the reset link in my email, I got some message that the token was already used (it wasn't). There was absolutely no way to reset my password at that point, meaning I had to get in touch with the company. There is no way to email them, and the chat on their website said nobody was available/I had to call. When I called, I was on hold for an ungodly amount of time and never even reached a person. Eventually, I found my password and finally logged in- but what would have happened if I never found it??? Second, in regards to claims, they take SO LONG to process. Reviews & threads said that they were fast, but that was obviously not true. I get emails apologizing for the delay and it just takes far too long to get things processed. I am not really happy with my experience so far and am grateful I only paid quarterly and that my dog is still young enough so I can switch companies. I do not recommend Pets Best.

Pets Best is good at taking your money and denying claims! Why pay premium for your furry baby when you have zero peace of mind with this insurance carrier. Shame on them!

This is the worst, most disorganized company I've ever dealt with for any service. Somebody needs to be fired. They constantly have tech problems, lose documents, and take an ungodly amount of time to answer phone calls. Some claims are processed quickly, others take forever. Stay away, and use Fetch Pet Insurance.

I've been trying to get a claim submitted since 11/17 (it's now 12/29) and I have no idea what the issue with pets best is. Right off the bat, every single claim I've submitted takes so long that they send me multiple emails apologizing for the delay. For every. Single. Claim. So I wasn't too surprised when this one took a while. However when they finally reached out to the vet for medical records, they claimed they never received a response and canceled the claim. So I called the vet and they emailed me the form from pets best that they had filled out and sent back to them. So I think okay maybe because my pet is under a different last name at the vet, I should clarify that even though it's kind of obvious that it's my pet, maybe they just have an automated system that didn't figure it out. So I resubmitted the claim with the records, and I'm STILL waiting. Anyone with a brain can look at the records and figure it out, as a matter of fact, it could probably be done by AI with no problems. Moral of the story is, I think they have a single gerbil handling all their claims because that's the only reason I can think of as to why filing a claim with them is so torturous. I wish I could switch to a different insurance company but of course that means my pet's now "pre-existing conditions" wouldn't be covered.

"I appreciate how easy it is to file a claim and the fact that I receive notifications that the claim was received, the status of it, and whether or not there are any delays in processing my claims. I'm happy with this insurance for my pup, who has some chronic allergy and stomach issues.