Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,573

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Casey

Cat died can't reach anyone been trying for a week

My cat passed away, You used to be able to cancel a policy online when a pet passed away not apparently that is not the case anymore. The chatchat feature doesn't work says you have to call. So I call and the recording states hold times are 30 to 40 minutes!!!! I'm grieving the death of my pet and the only way to cancel their policy is to sit on hold for 40 plus minutes!!! ARE YOU KIDDING ME!!! WHAT IS WRONG WITH YOU THIS IS RIDICULOUS AND UNACCEPTABLE What happened? You used to offer such good customer service now you're just the absolute worst you all would be absolutely ashamed of yourself making a grieving parent to through this, this is absolutely insane truly the worst customer experience I have ever had
5

out of 5

VETERINARIAN: Wright City Veterinary Clinic

POSTED: | BY: Delaquan

Pet’s best

The claim process was easy, and I had no problems with Pets Best. I haven’t used other service providers before, but Pets Best was definitely what I was hoping for..
5

out of 5

VETERINARIAN: Rock Spring Veterinary Clinic

POSTED: | BY: Erica

Harrison’s Story

"In 2024, My then 5 year old rescue pit, Harrison, became acutely ill To the point our primary vet had us rush him to the emergency vet. After a few days there and unresponsive to treatment Harrison had to be transferred to a specialty hospital. Harrison spent over a month in the hospital throughout this whole course. He needed a feeding tube, biopsies, meds, fluids, labs, you name it. Harrison is now 6 years old and thriving. I cannot express how grateful I am to Pets Best for allowing me to have more time with my best friend. The filing process was quick and easy. I was reimbursed anything I was owed. I now encourage every pet parent I meet to get pet insurance and always recommend Pets Best. "
5

out of 5

VETERINARIAN: Timberland Veterinary Hospital

POSTED: | BY: Teri

Paxton's Story

Unfortunately my 5 year old goldendoodle tore both of his hind leg ACL within two months of each other. I was worried that Pets Best wouldn't cover the second one but they have. There have been no questions asked and reimbursements have come within a few days of filing the multiple claims. I recommend Pets Best and Timberland Veterinary Hospital to anyone who asks. Thank you Pets Best!!!!
5

out of 5

POSTED: | BY: Kathy

Best Pet Insurance

Quick, easy and hassle free

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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