Pets Best | Pet Insurance Review

I have been with Pets Best since my dog was a puppy — he is now 5 years old. We’ve had a few emergency visits and several large vet bills, mainly related to oral health, and 99% of my claims were not covered. I continued giving the benefit of the doubt that future claims would be approved, but my most recent claim — roughly $2,000 for oral surgery — was also denied. This will be my last month with Pets Best. I would not recommend this insurance to anyone, as my experience has been extremely disappointing and the coverage has not met expectations. I will be looking into other providers.

My family has a lot of pet cats and it can be overwhelming when worrying about their care. I searched all over for the best pet insurance I can find and truly pets best is THE BEST! The sign up process is simple with no gimmicks or trying to over sell you anything. They communicate as needed and transparent with pricing. The claims process is also very smooth and simple. Three clicks and in about 10 days everything is done! I honestly can't recommend Pets Besides enough "

First time filing a claim. The process using the app was very easy. Instructions were clear what was required and uploading the receipts was seamless. Acknowledgement email was sent immediately when submitted claim on 7/5 and I received a detailed EOB on 7/14. No issues. Thanks Pets Best!

Do not act on what their Customer Service reps tell you! My first issue involved the filing of an older claim from 2023. Spoke with CS twice, 2 different reps, and was told by both that the claim could still be submitted as long as policy was current and also in effect at time of claim. Based on their assurance, I went to trouble of submitting claim only to have it denied because claims must be filed within 180 days of occurrence. Customer service doesn’t know this? Second incident was even more frustrating and costly. Any changes made to my policy must be made before the annual renewal date which for me is July 21. When I received my renewal policy info I called CS to ask how much I would save if I switched from $250 to $500 ded. And was told approx $43 per qtr (172 annually).Relying on that info, I gave it some thought and made the switch on July 20 on their app. To my surprise, my policy INCREASED $44 per qtr (176 annually) immediately called CS the next morning thinking it was a computing error and was told because I live in NJ my policy before the increased ded. had a cap on the cost they could charge. BUT increasing the deductible also resulted in a HIGHER premium because the cap no longer applied! C S was not aware of this?? I made my decision to increase def. based on inaccurate info provided by Pets Best. I spoke with a supervisor, hoping the change could simply be reversed. Unfortunately, they flatly refused and I chose to cancel my policy. I refuse to support a business that doesn’t own up to their shortcomings and doesn’t take responsibility for the errors of their Customer Service reps!

"My dog had three G.I. issues within a month and a half. I had to assume that something was going on. When I took him to the vet, they did a complete battery of tests. I needed to know what to do in order to move forward. The bill was a little over 1K. I didn't think twice about spending the money to take care of my dog because I have had Pets Best for him since I brought him home. It gives me great peace of mind."