Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,573

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Iowa Veterinary Wellness Center

POSTED: | BY: Joel

Great experience!

It was quick and easy to file the claim and upload the necessary documents in a few minutes on the app. Response and explanation e-mail was received within 2 days. Reimbursement was received and in my bank account in 7 days, which was including Christmas day. Overall great experience!
5

out of 5

VETERINARIAN: Bay Beach Veterinary Hospital

POSTED: | BY: Tom

Final claim for Remington Steele

This was the final claim for Remi. He went in for a teeth cleaning and never came home. This claim was initiated quite a while after his death. The claim was typical. The follow up email was the Best in Pets Best. Someone took the time to read my claim completely and proactively took care of the rest. The follow up email stated Pets Best credited my account back to the date of Remi's death and the Best part was they expressed sincere condolences for Remi's passing. Thank you for making a difficult time just a bit easier. I will continue to support Pest Best as long as we have our furry family members!
5

out of 5

VETERINARIAN: Banfield Pet Hospital

POSTED: | BY: Tracy

Amazing company

"I have bragged about Pets Best to everyone. I have never dealt with a company that was so efficient. There has never been any issues. The proficiency with which they pay and are on top of every aspect, is truly top notch. I have never had to contact them for anything. They just do what they are supposed to. I cannot recommend them enough! "
1

out of 5

POSTED: | BY: Casey Boone

My cat passed away

My cat passed away, You used to be able to cancel a policy online when a pet passed away but apparently that is not the case anymore. Tried emailing a week ago when it happened, no response, chat feature doesn't work says you have to call. So I call but they're closed Saturday and Sunday, forgot to call Monday, finally get through today and the recording states hold times are 30 to 40 minutes!!!! I'm grieving the death of my pet and the only way to cancel their policy is to sit on hold for 40 plus minutes!!! And I did end up burning through my entire lunch 43 minutes to get a person, 60 minutes by the time the call was over, to do something that used to take 60 seconds online. ARE YOU KIDDING ME!!! WHAT IS WRONG WITH YOU THIS IS RIDICULOUS AND UNACCEPTABLE What happened? You used to offer such good customer service now you're just the absolute worst you all should be absolutely ashamed of yourselves making a grieving parent go through this, this is absolutely truly the worst customer experience I have ever had
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1

out of 5

VETERINARIAN: Lexington-Bedford Veterinary Hospital

POSTED: | BY: N

Deceptive

They tell you there is an option for office visits to be covered. It is the first thing that they list in my plan details. But on my explanation of benefits, it clearly states that office visits are never covered. I went to change my policy, and there are no other options. These are literally the only plans. There is accident only and accident plus illness. you can add Rx coverage and thats it. So, why is it the first thing they list as something that they cover.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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