Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,662

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Steve

Seamless claims process

Claims process went smoothly using mobile app. Quick response as to status of claims and refund sent.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Dennis McMullen

Avoid Pet's Best At All Costs!

It took Pet's Best 2 months to settle my claims once my cat died. And my 80% reimbursement rate turned out to actually only be about 58%, thanks to Pet's Best's "fuzzy math" system. I may or may not purchase pet insurance once I get my next cat, but you can rest assured that I won't purchase that policy through Pet's Best. Thanks for the "education" - let the buyer beware!
Read more on Trustpilot
5

out of 5

POSTED: | BY: Julia Volchyok

Easy and Seamless

It was easy to submit a claim along with whatever documentation I had and needed to upload. Customer service communicated their actions to me about reaching out to my vet’s office for supporting documents. I received an email once the claim was processed with the amount I’m supposed to be reimbursed. The whole process was easy and seamless
Read more on Trustpilot
2

out of 5

POSTED: | BY: SH

42% PRICE INCREASE in one year!!!

Customer service representative was patient and kind. However, a 42% increase from $478.97 to $681.54--a $200+ increase in one year is outrageous for a 6 year old dog who has, until last year, had zero claims. For the past 5 years, price increases have been minimal ($20-$50/yr). If I could go to another insurance company with my dog's preexisting condition I would (hypothyroid). This past year was the 1st year in 5 that I have even submitted anything and it was very minimal. I get it--I get reimbursed approx $200 and I get an increase for the same amount. The customer service rep said that my claims were not the cause of the increase. I'm on multiple dog groups and I haven't heard anyone else having his/her rates increased.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Michael March

Claims done quickly

Claims done quickly. I submitted five last week and three have been resolved thus far.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review