Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,145

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Avon Veterinary Clinic

POSTED: | BY: Debi

Great Job and Fast

I submitted several claims in two days. I also called to talk about insurance for Sheena.(my baby girl.) this year as she turned seven, a lot of times only because I could not make up my mind which deductible to get the claims started pouring in within days, letting me know they were working on them – that was very nice. Then before I knew it, I was being paid for the claims I submitted. For us we will always have Pet Insurance for peace of mind, but it it did take some time for us to find the right one. I am extremely happy and satisfied……. Great job.!
5

out of 5

VETERINARIAN: Sploot Veterinary Care - Central Park

POSTED: | BY: Laurie

Great coverage

I have a Cavapoochon puppy that has had several issues within ingesting foreign bodies.. Pets Best has been great, none of our claims have been denied. They used to pay pretty slowly, but something has changed and now claims are paid promptly. Very happy with them.
1

out of 5

POSTED: | BY: Scott Tews

AVOID Pets Best. Worst company I have ever dealt with

Worst company I have ever dealt with. Continuously promised that they were processing my claim but never did. They repeatedly strung me along with false promises of claim processing and then did nothing. Before you know it months go by and you pay the premium and get NOTHING but the runaround. No insurance is better than this insurance. AVOID Pets Best!!!!!
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5

out of 5

POSTED: | BY: Lexi DiFabio

Pets Best has kept my cat alive

My sweet kitties are both on plans and without PetsBest I would absolutely be in debt. One of my angels unfortunately has multiple diseases (most of which happened after I signed up for insurance) and WOW I would be screwed if it wasn’t for PetsBest. Truly amazing, I am extremely grateful that I have access to this, as it has kept my baby alive for years. My plans have a 90% reimbursement rate and for a young adult on her own—I am ride or die for Pets Best
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5

out of 5

POSTED: | BY: Miss Pittsburgh

Thank you very much

Thank you very much. This person was very helpful in explaining that my policy had a $45 limit on annual wellness vaccinations. I had asked if a better plan would be better if I decide on one in the future. She was helpful in explaining that a higher priced plan would only save me $10. I appreciated her honesty.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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