Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Teresa Fierro

Super Fast Claim Service With No Red Tape

We have had to use the insurance a couple of times now and have always been surprised and pleased by the speed in which our claims have been paid. Our frenchie, The Fonz, had surgery on November 27, 2017. I opened the claim on November 28, 2017, and we had a check on December 6th! Awesome customer service too. I highly recommend them.
5

out of 5

POSTED: | BY: James LaBrie

Pets Best was fair, and fast!!!!

Claims for lab, medicine were very quickly settled. I couldn't ask for better service!
5

out of 5

POSTED: | BY: Renee

Great Service

Service is great, quick and easy.
5

out of 5

POSTED: | BY: Jeffrey A

wish all insurance companies worked this well

After I spent almost 8000.00 out of pocket on my Dachshunds back surgery I learned my lesson. I got a new Cavachon puppy and my ex told me about Pets Best and spoke very highly of them. I signed Brody up. So he is 9 mo old and blew out his patella running too fast in the house. Surgery was 2800.00. I kind half expected them to deny my claim as a congenital condition. Nope. Surgery at MedVet was 2800. They direct deposited 2200 bucks within 10 days !Awesome, no muss no fuss. I'm gonna stay w these folks a long time. Count me impressed. I'm a happy customer.
5

out of 5

POSTED: | BY: Donna Burns

Fast friendly service takes care of your claims. Dependable!

I totally recommend Pets Best! They have been great about covering my puppies vaccines along with a sinus infection or an infection he got early on. Thanks to Pets Best for friendly fast payments and care you have for pets and their families, Merry Christmas to all of you.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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