Pets Best | Pet Insurance Review

Our dog Riley had to undergo tests for a possible neurological disorder. Throughout the entire ordeal the folks at Pets Best were caring, understanding, and truly professional. Claims were paid within a matter of days. But what amazed me the most was how these folks really cared about what we were going thru. I'll always recommend this company to any pet owner. What a fantastic staff of caring professionals.

This company is a bait and switch scam. If your pet has EVER been seen by a veterinarian, for ANY reason, they consider it a pre-existing condition from then on, and will not cover it. When I called to inquire as to why my claim for an ear infection was denied, I was told that it was a pre-existing condition, and that my dog is property, and that is how they insure her. This Army veteran and animal lover disapproves!

After having a cat with chronic medical issues who cost us nearly $20k over his lifetime, when we got our new kitten, we vowed to never make that mistake again. I work in the veterinary field and PetsBest came highly recommended by our clients and now I know why. Our kitten is quite the troublemaker, and when he started vomiting uncontrollably, I knew he’d gotten in to something. Having the insurance to back us up meant I didn’t even have to look twice at the estimate given for diagnostics and surgery. Instead I could focus on little Michael getting the care he needed. An added bonus that most pet insurances don’t offer is that as long as your veterinarian agrees, they will reimburse them directly. This meant I didn’t even have to pay up front, even though I gladly would have. It hasn’t even been a week since the claim was filed and Michael’s payment had already been processed. I could not be happier with my choice to go with PetsBest and will recommend them to future clients and everyone I know. And thanks to me being able to seek care quickly with no worries about finances, Michael is recovering rapidly from his emergency surgery and is surely on a quest for his next troublemaking adventure!

At one time I had at least 6 dogs ensured with these people. They started off great but after a couple of years things changed. I will give them credit for making fast payments...when they pay. After they started making some questionable decisions I began moving my kids to another company but I had three with preexisting conditions and couldn't move them. I guess it depends on who reviews your claim as to what they will and will not pay. Unless you get pre-approval for a procedure, don't count on reimbursement. I had one child who just couldn't catch a break, medically speaking, and they did pay for a lot of her treatments. But when it came to my kid with cancer they would have paid for major surgery and chemo/radiation (or at least I think they would have paid for that) which would probably would have killed my kid but they wouldn't pay for a treatment that cost considerably less and was non invasive. They said it was experimental. Unfortunately they weren't able to comprehend the information the doctor had provided which explained that the treatment has been used for quite awhile. Bottom line, my four legged kid, who should have died in Aug of 2016 is still alive and didn't have any of the "acceptable" treatments. Just do your research before you pick a company.

I was very happy about the speed that it took to process the claim, and the reimbursement amount.