Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,011

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jane

Pets Best has been a shining light

Unfortunately, I have had a few claims already with one of my dogs. Pets Best has been the shining light in a series of mishaps. They have been awesome and very quick with processing my claims.
5

out of 5

POSTED: | BY: Melissa

Truly Amazing

I am new to the insurance world! I did research as well as knowing people with insurance and decided to give Pets Best a try, hoping I would never need it! First off, a couple of days after insuring my new puppy I took her in for wellness and it paid immediately. A couple of months later, my new puppy had to visit the vet for some throwing up and things took a turn for the worst! We ended up having to go to a specialist who then referred us to UF. I honestly was able to make that decision with zero hesitation because of insurance (hoping it would pay of course) In those 3 days, my 4 month old puppy went into acute renal failure and ended up passing. Pets Best covered EVERYTHING I thought it would. Their customer service was amazing! I again without hesitation, got a new plan for my new puppy and this time I really hope I NEVER have to use it again. But now I can say with absolute certainty I can make a decision to save my babies life without worrying about the cost.
5

out of 5

POSTED: | BY: Joselyn

From ear problems to cancer.

I took in my dog Thomas because he had a hematoma on his ear. It was going to be something simple but when he was sedated they found a lump on his left front leg and on his stomach. The stomach lump ended up being cancer. Pets Best just wanted to check the previous medical records and they paid the claim. Definately recommend this company.
5

out of 5

POSTED: | BY: Lorraine

A comfort in knowing we have insurance

Thank you again in helping me with my fur baby as we struggle with his declining health. It is such a comfort to know I don't have to worry about the decisions I make for his care since I have the insurance.
5

out of 5

POSTED: | BY: Sandy

All I can say it is a very easy process

All I can say it is a very easy process to upload vet bills and notes and wait for processing. I have used this company for over a year now and this last claim was processed the quickest yet maybe 2 - 3 days tops.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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