Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,169

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Patti-Jo Mcclellan

Claims are super easy to upload and…

Claims are super easy to upload and file ! Results for reimbursed are fairly speedy also! So glad in have this Insurance on my lab! Very grateful to have this reimbursement help in a time of an emergency!
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5

out of 5

POSTED: | BY: Hayley

So happy I went with Pets Best for my puppy!

I was hesitant to buy pet insurance, since I have never had my own dog before and didn't know what could happen or if the monthly fee was really worth it. After many conversations with friends and family who told me insurance was a must, I did serious research to find not only the best price, but also one that had great customer service reviews. I knew I might have questions and I wanted a company that was able to answer those quickly and correctly. After purchasing Pets Best insurance, I submitted a claim for 3 booster shots, heartworm and flea/tick meds and my puppy's microchip. They immediately emailed me confirming they had received my claim and would be reviewing in the coming days. A few days later, they emailed again to let me know a check was on its way for the full amount of the shots and meds, and nearly 50% of the microchip cost (as detailed in my plan). There were no surprises - although, I suppose I was surprised to see such an easy process play out exactly as I would hope with an insurance company! Overall, I would definitely recommend Pets Best.
5

out of 5

POSTED: | BY: Jay Ledford

Very good service

Great service and friendly and kindly to talk up if needed
5

out of 5

POSTED: | BY: Jim Hennessy

Most helpful,quick response andFRIENDLY!!

Quite simply, they live up to their name!
5

out of 5

POSTED: | BY: Diane Szabo

Great Company!

I am so grateful to have used Petsbest, they make it possible for me to care for both my dogs whenever they are sick or injured. They’re prompt and fair.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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