Pets Best | Pet Insurance Review


out of 5

Number of reviews 7,332

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.0
  • 3.3
  • 4.5
  • Count
  • 27
  • 130
  • 7,332

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 5

POSTED: | BY: Robert Lardine

Pets Best stands alone in pet insurance.

My dog Charlie, recently suffered a severe, costly battle with adrenal cancer. Pets Best could not have been more pleasant to deal with, and handily the claim promptly. I would recommend Pets Best to any pet owner seeking insurance.

out of 5

POSTED: | BY: Debbie

Pet Insurance is a LifeSaver!

I have many dogs and all of them are insured by Pets Best. I've had other insurance in the past and find Pets Best to be far superior. They have a quick turn around, fantastic customer service and are very fair with their coverage. Everyone should have insurance for their pets and I recommend Pets Best!

out of 5


DJ's eye tumor removal claim

Pets Best is the best. I had never had health insurance on any of my previous dogs, so this was my first experience. They handled my claim quickly and professionally for the removal of DJ's eye tumor. I'm a very satisfied customer.

out of 5

POSTED: | BY: kristi stavrinides


I have had pet insurance for many years on four dogs the first two i had vpi insurance and was very unhappy with them they always had an excuse for not covering. Then i got the other two dogs and decided to get petsbest and changed my to older dogs over. Well recently my older boxer got very ill with a left cerebellar mass on her brain it was going to cost thousands. of coarse we went through it and paid 12000.00 in bills i sent in the info to the insurance thinking all probly want get anything. Into my surprise they sent me my max of 7000.00 i was soooo happy it was the best news ever.Now i am im truly a believer there was no hasseling nothing it was so smooth for that i am thankful.I can rest better knowing that my dogs will be coverded thank you petsbest.

out of 5

POSTED: | BY: Jennifer

Great Customer Service, Speedy Claim Process

I decided to purchase Pet's Best pet insurance when I got my goldendoodle puppy about two and a half years ago. It has paid off several times over! I love Pet's Best because my monthly payment is extremely low and since I have been a customer, I have experienced nothing but the best service. The website very easy to use and filing a claim could not be more simple. In the two and a half years that I have insured my puppy with Pet's Best, I have filed three claims. For each claim, I received payment within 7 days of when the claim was filed. I would recommend calling Pet's Best customer service and talking to them about their options. I did this after researching pet insurance thoroughly and it was the customer service that won me over. I am very thankful I chose Pet's Best!

Monthly Cost

$6 and up, depending on your chosen plan.


Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.


$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.


Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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