Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,220

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,220

Updated: June 28, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Gale

Wonderful company

I have all 3 of my cats insured with Pets Best. They are a vast improvement over VPI - there really is no comparison as VPI was terrible. Pets Best is always fair and their turnaround time is very fast. They communicate with me and let me know the status of my claim. One of my cats had to have a benign tumor removed last year. This was expensive and they paid promptly. I have recommended them to all my pet owner friends who are very happy with them also. I will continue to do so.
5

out of 5

POSTED: | BY: SONDRA GLENN

I AM VERY PLEASED WITH PETS BEST

I TOOK OUT THE INSURANCE OVER 2YRS AGO AND HAD A COUPLE CLAIMS SUMMITED. THEY WERE VERY FAST IN PAYING. I AM VERY HAPPY WITH SERVICE AND THE AUTO DEPOSIT ON CLAIMS PAID. C/S IS ALWAYS VERY PLEASANT AND WILL ANSWER ANY QUESTIONS YOU MAY HAVE. IT'S GOOD TO KNOW THAT YOUR ANIMALS ARE COVERED WHEN THEY NEED IT. VET BILLS CAN BE EXPENSIVE. THANKS AGAIN FOR THE PEACE OF MIND YOU BRING.
5

out of 5

POSTED: | BY: anonymous

best investment i ever made

keep up the excellant work
5

out of 5

POSTED: | BY: Rebecca

Thank god we had pet insurance!

Pets Best's plan is very clear and easy to understand, and when our dog was attacked and needed surgery, the company delivered exactly what they said they would. In addition, the ability to submit claims online is very convenient, as is the ability to have the insurance money direct deposited into our bank account. I am so grateful to Pets Best. My only recommendation would be to get the higher per incident limit. The $2500 we got to cover the surgery was really helpful, but the total cost was $5500. Next year, I'll be getting the $7000 per incident limit.
1

out of 5

POSTED: | BY: Michael

Every Claim Denied

I adopted a four month old kitten from a local shelter. I took her to the vet prior to my Pets Best policy taking effect. What a mistake!!! Since that initial health exam every claim I have submitted has been denied due to pre-existing conditions. I guess I should have taken her to the vet pre-adoption for a check up and returned her if she did not have a clean bill of health. Maybe I should have had her evaluated in momma's womb. Pets Best at one time was good insurance, however since being taken over by Aetna all they want is to collect your premium and deny legitimate claims.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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